2022 Provider Satisfaction Survey

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* 1. I accept patients from the following CalOptima programs (please check all that apply):

Medi-Cal

OneCare

OneCare Connect

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* 2. Are you a Medication Assisted Treatment (MAT) provider with an x-waiver?

Yes

No

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* 3. Are you satisfied with CalOptima? Please provide one example.

Yes

No

Please provide one example

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* 4. How satisfied are you with the following departments:

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Not Applicable
Case Management	Case Management Very Satisfied	Case Management Somewhat Satisfied	Case Management Neutral	Case Management Somewhat Dissatisfied	Case Management Very Dissatisfied	Case Management Not Applicable
Claims Administration	Claims Administration Very Satisfied	Claims Administration Somewhat Satisfied	Claims Administration Neutral	Claims Administration Somewhat Dissatisfied	Claims Administration Very Dissatisfied	Claims Administration Not Applicable
Contracting	Contracting Very Satisfied	Contracting Somewhat Satisfied	Contracting Neutral	Contracting Somewhat Dissatisfied	Contracting Very Dissatisfied	Contracting Not Applicable
Credentialing	Credentialing Very Satisfied	Credentialing Somewhat Satisfied	Credentialing Neutral	Credentialing Somewhat Dissatisfied	Credentialing Very Dissatisfied	Credentialing Not Applicable
Customer Service (eligibility, member issues)	Customer Service (eligibility, member issues) Very Satisfied	Customer Service (eligibility, member issues) Somewhat Satisfied	Customer Service (eligibility, member issues) Neutral	Customer Service (eligibility, member issues) Somewhat Dissatisfied	Customer Service (eligibility, member issues) Very Dissatisfied	Customer Service (eligibility, member issues) Not Applicable
Grievance & Appeals	Grievance & Appeals Very Satisfied	Grievance & Appeals Somewhat Satisfied	Grievance & Appeals Neutral	Grievance & Appeals Somewhat Dissatisfied	Grievance & Appeals Very Dissatisfied	Grievance & Appeals Not Applicable
Pharmacy	Pharmacy Very Satisfied	Pharmacy Somewhat Satisfied	Pharmacy Neutral	Pharmacy Somewhat Dissatisfied	Pharmacy Very Dissatisfied	Pharmacy Not Applicable
Population Health Management	Population Health Management Very Satisfied	Population Health Management Somewhat Satisfied	Population Health Management Neutral	Population Health Management Somewhat Dissatisfied	Population Health Management Very Dissatisfied	Population Health Management Not Applicable
Provider Relations	Provider Relations Very Satisfied	Provider Relations Somewhat Satisfied	Provider Relations Neutral	Provider Relations Somewhat Dissatisfied	Provider Relations Very Dissatisfied	Provider Relations Not Applicable
Quality	Quality Very Satisfied	Quality Somewhat Satisfied	Quality Neutral	Quality Somewhat Dissatisfied	Quality Very Dissatisfied	Quality Not Applicable
Utilization Management	Utilization Management Very Satisfied	Utilization Management Somewhat Satisfied	Utilization Management Neutral	Utilization Management Somewhat Dissatisfied	Utilization Management Very Dissatisfied	Utilization Management Not Applicable

Comments

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* 5. How satisfied are you with your contracted health networks:

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Not Applicable
AltaMed Health Services	AltaMed Health Services Very Satisfied	AltaMed Health Services Somewhat Satisfied	AltaMed Health Services Neutral	AltaMed Health Services Somewhat Dissatisfied	AltaMed Health Services Very Dissatisfied	AltaMed Health Services Not Applicable
AMVI Care Health Network	AMVI Care Health Network Very Satisfied	AMVI Care Health Network Somewhat Satisfied	AMVI Care Health Network Neutral	AMVI Care Health Network Somewhat Dissatisfied	AMVI Care Health Network Very Dissatisfied	AMVI Care Health Network Not Applicable
AMVI/ Prospect Medical Group	AMVI/ Prospect Medical Group Very Satisfied	AMVI/ Prospect Medical Group Somewhat Satisfied	AMVI/ Prospect Medical Group Neutral	AMVI/ Prospect Medical Group Somewhat Dissatisfied	AMVI/ Prospect Medical Group Very Dissatisfied	AMVI/ Prospect Medical Group Not Applicable
CalOptima Community Network	CalOptima Community Network Very Satisfied	CalOptima Community Network Somewhat Satisfied	CalOptima Community Network Neutral	CalOptima Community Network Somewhat Dissatisfied	CalOptima Community Network Very Dissatisfied	CalOptima Community Network Not Applicable
CHOC Health Alliance	CHOC Health Alliance Very Satisfied	CHOC Health Alliance Somewhat Satisfied	CHOC Health Alliance Neutral	CHOC Health Alliance Somewhat Dissatisfied	CHOC Health Alliance Very Dissatisfied	CHOC Health Alliance Not Applicable
Family Choice Health Network	Family Choice Health Network Very Satisfied	Family Choice Health Network Somewhat Satisfied	Family Choice Health Network Neutral	Family Choice Health Network Somewhat Dissatisfied	Family Choice Health Network Very Dissatisfied	Family Choice Health Network Not Applicable
HPN-Regal Medical Group	HPN-Regal Medical Group Very Satisfied	HPN-Regal Medical Group Somewhat Satisfied	HPN-Regal Medical Group Neutral	HPN-Regal Medical Group Somewhat Dissatisfied	HPN-Regal Medical Group Very Dissatisfied	HPN-Regal Medical Group Not Applicable
Kaiser Permanente	Kaiser Permanente Very Satisfied	Kaiser Permanente Somewhat Satisfied	Kaiser Permanente Neutral	Kaiser Permanente Somewhat Dissatisfied	Kaiser Permanente Very Dissatisfied	Kaiser Permanente Not Applicable
Noble Mid-Orange County	Noble Mid-Orange County Very Satisfied	Noble Mid-Orange County Somewhat Satisfied	Noble Mid-Orange County Neutral	Noble Mid-Orange County Somewhat Dissatisfied	Noble Mid-Orange County Very Dissatisfied	Noble Mid-Orange County Not Applicable
Optum Care Network – Arta	Optum Care Network – Arta Very Satisfied	Optum Care Network – Arta Somewhat Satisfied	Optum Care Network – Arta Neutral	Optum Care Network – Arta Somewhat Dissatisfied	Optum Care Network – Arta Very Dissatisfied	Optum Care Network – Arta Not Applicable
Optum Care Network – Monarch	Optum Care Network – Monarch Very Satisfied	Optum Care Network – Monarch Somewhat Satisfied	Optum Care Network – Monarch Neutral	Optum Care Network – Monarch Somewhat Dissatisfied	Optum Care Network – Monarch Very Dissatisfied	Optum Care Network – Monarch Not Applicable
Optum Care Network – Talbert	Optum Care Network – Talbert Very Satisfied	Optum Care Network – Talbert Somewhat Satisfied	Optum Care Network – Talbert Neutral	Optum Care Network – Talbert Somewhat Dissatisfied	Optum Care Network – Talbert Very Dissatisfied	Optum Care Network – Talbert Not Applicable
United Care Medical Group	United Care Medical Group Very Satisfied	United Care Medical Group Somewhat Satisfied	United Care Medical Group Neutral	United Care Medical Group Somewhat Dissatisfied	United Care Medical Group Very Dissatisfied	United Care Medical Group Not Applicable

Comments

Question Title

* 6. CalOptima's provider communications (weekly Health Network Updates, monthly Provider Update, periodic Provider Alerts, bi-annual Provider Press newsletters) are helpful and informative?

Yes

No

If no, please explain why

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* 7. In reference to COVID-19, would you like assistance conducting outreach encouraging CalOptima patients to get vaccinated?

Yes

No

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* 8. What can CalOptima do to improve its service to your organization?

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* 9. If you would like to share your contact information, please provide the following:

Name and Title of person completing this survey

Provider first and last name

Provider NPI

Group name

Group NPI

Phone number

Email Address