Field Managers, give us your feedback.

Was your service fantastic, lousy, or just "meh?" We want to know! Feel free to rate as many departments as you choose. And, come back often to tell us how we are doing.

This survey is anonymous.

However, we would love to have the chance to reach back out to you if you feel comfortable discussing your concerns. You will have the option to leave your contact information at the end of this survey if you wish to be contacted.

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* 1. Question #1: Select which department(s) you wish to provide feedback. You can rate as few or as many departments as you wish.

Skip any department(s) that you do not wish to leave feedback for and only click on the department(s) that you wish to give feedback at this time.

Rate the department(s) on how satisfied you are with how the department(s) served or supported you and your stores:

  1- Not at all Satisfied 2 3 4 5- Extremely Satisfied
Construction/Store Maintenance (New Store construction, remodels, assistance with maintenance needs)
Collectibles Support (Collectible product assortment, merchandising, and display standards. )
Finance (Banking, Business licenses, P&L Budgeting, FAST)
Guest Care (Guest satisfaction support, Warranty/PRP support, PUR account support)
Human Resources (HR Solutions, Comp/Benefits/Field HR)
Information Technology (Store Help Desk, Service Desk Portal, POS equipment support)
Inventory Control (distro and transfer tracking)
Loss Prevention/Asset Protection (Field Loss Prevention, LP training, LP equipment support, Peak Counts, second hand dealer support)
Marketing (New Title exclusives, in-store promotions, consumer email/text, GSTV)
Meetings & Travel (Meetings, Travel, Conference, Engagement Events & Activities)

Merchandising- Video Games (New Video Game & Console product assortment, Accessories, PC downloads, DLC product)
Omnichannel (Web content, online marketing, Web In Store, Buy Online/Pick-up In Store, Ship from Store)
PowerUp Rewards (PUR rewards catalog, PUR promotions, PUR CC program)
Pre-Owned/Trades (Pre-owned product pricing, Trade program, Pre-owned allocation)
Public Relations (GameStop Gives, Inside GameStop newsletter)
Real Estate (Lease negotiations, lease related inquiries, store closings)
Refurbishment Operations (Software & hardware refurbishment, consumer electronic refurbishment, defective transfer check-in)
Signage (Marketing Kits, promotional signage, signage replacement requests)
Store Operations (Field communications, GSO, Workforce Management, New Title Launches)
Supplies & Allocation (Supply fulfillment, new product allocation, product restock requests)
Visual Merchandising (Visual displays: ie, store re-sets and space planning, Rolling Value Tower, etc.)

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* 2. Dont' know what department an associate works in and want to give a shout-out to that associate who wowed you with great service? Please share here.

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* 3. If you have any general feedback for the SSC or great ideas, please share here. (Skip if you have no additional feedback)

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* 4. Do you wish to leave your contact information so that we may contact you to discuss concerns? (Y or N)

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