Omnichannel Provider of the Year
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TSG's Payments Excellence Awards recognize organizations in the industry that embody the vision and demonstration of excellence. These awards highlight companies that have successfully navigated changes in the payments industry and go beyond everyday standards to improve the quality of the ecosystem.
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The Strawhecker Group defines omnichannel capabilities as the ability to provide payment method and channel support in any way the consumer prefers to pay. Omnichannel also refers to providers who are able to offer a single merchant interface that allows them to manage operations across all sales channels used (such as Brick & Mortar, eCommerce, Marketplaces, Social Media, etc.) as well as geographies they are present in. These tools allow merchants to track the customer journey seamlessly across channels, presenting consistent branding, support, and experiences. Omnichannel solutions will support numerous payment methods (such as credit/debit cards, mobile wallets, ACH, check, buy now pay later, and other alternative payment methods, both foreign and domestic).
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Complete the following questionnaire by Friday, April 15th.
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The winner is expected to be announced in May.

Please email mi@thestrawgroup.com with any questions.

CONDITIONS AND ELIGIBILITY
No purchase necessary. A purchase will not improve your chances of winning. All fintech, payments, and software players are welcome to enter.

DISCLAIMER
TSG does not endorse any vendor, product or service depicted, and does not advise users to select only those vendors with the highest ratings or other designation. TSG disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose.
 

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* 1. What the name of your organization?

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* 2. What is your first and last name?

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* 3. What is your email address?

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* 4. Does your organization serve multinational enterprise clients across card present and card not present channels?

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* 5. Does your organization serve SMB clients across card present and card not present channels?

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* 6. Does your eCommerce solution communicate with your brick and mortar solution to support omnichannel functionality?
Example: If a consumer buys an item online, does your product automatically deduct inventory of that SKU from the in-store environment?

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* 7. Can you track consumer behavior from one sales channel to the next? 
Example: Do you provide merchants visibility into the consumer lifecycle from social media site, to website? Or from a marketing email to an in-store purchase?

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* 8. Please mark all omnichannel related offerings

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* 9. Does your omnichannel solution maintain product data/availability across all channels?

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* 10. Do you provide merchants will an all-inclusive reporting/analytics tool to manage all sales channels?

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* 11. Customer Support - Mark all applicable features that your organization supports.

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* 12. On average, how quickly are SMB merchants boarded onto your omnichannel platform (from the start of the sales process to complete setup, meaning consumers can purchase items via the platform)?

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* 13. On average, how quickly are enterprise merchants boarded onto your omnichannel platform (from the start of the sales process to complete setup, meaning consumers can purchase items via the platform)?

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* 14. Does your organization’s omnichannel solution support sales and transactions facilitated through social media?

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* 15. Please mark all applicable payment methods your organization’s omnichannel solution is able to support.

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* 16. Does your organization offer an open developer platform, SDK, API, or other developer toolsets?

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* 17. Does your organization offer tokenization/fraud support for your omnichannel solution set?

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* 18. How many currencies does your omnichannel solution set support?

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* 19. Does your omnichannel solution support any aspects of voice-enabled commerce?

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* 20. Does your omnichannel solution offer any artificial intelligence tools/features (i.e. optimization tools, fraud monitoring, etc.)

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* 21. Does your omnichannel solution offer any support for the connected car environment?

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* 22. What new or innovative products or features does your organization offer that differentiates your organization from its competitors.

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* 23. Please list up to three key integrations that can be used within the omnichannel solution (such as third-party applications that offer functions such as marketing tools, accounting tools, shipping tools, etc.)

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