Crisis Services and Delivery Across Pennsylvania

Thank you for providing information on your County/Joinder's crisis services and delivery.  This survey will be open through March 29, 2021.  

For the survey questions below, please use the following definitions for Crisis service modalities:

Crisis Telephone Services - The telephone crisis service is a 24-hour a day, seven days a week “hot-line” service available in each MH/ID catchment area throughout the State which screens incoming calls and provides appropriate counseling, consultation, and referral to individuals who exhibit an acute problem of disturbed thought, behavior, mood, or social relationships. Service is also provided to callers who represent or seek assistance for individuals who are exhibiting these problems.

Walk-In Crisis Services - The walk-in crisis service is service provided at a provider site in face-to-face contact with professionals in crisis or with individuals seeking help for individuals in crisis. Service is available at a designated facility. Service includes assessment, information and referral, crisis counseling, crisis resolution, accessing community resources and back-up, including emergency services and psychiatric or medical consultation. The service also provides intake, documentation, evaluation, and follow-up.

Mobile Crisis Services- The mobile crisis service is service provided at a community site which is the place where the crisis is occurring or a place where a person in crisis is located. The service shall be available with prompt response. Service may be individual or team delivered by mental health professionals or workers. Service includes crisis intervention, assessment, counseling, resolution, referral, and follow-up. Extended service by mobile crisis aides is available. The service provides back-up and linkages with other services and referrals. Access to mobile crisis service shall be obtained through approved sources.

Medical Mobile Crisis Services- The medial mobile crisis team service is service provided in the community directly to an individual in crisis by a team consisting of a person authorized to administer medication and a mental health professional or a crisis worker. Unless one team member is a physician, there shall be mobile telephone linkage with a physician for medical back-up and authorization to administer medication. The medical mobile crisis team shall be called in situations where it is known or anticipated that medication will be required. The service shall supplement rather than be a substitute for mobile crisis services in the area. The service is accessed through approved sources.

Residential Crisis Services- The crisis residential service is a service provided at small facilities that provide residential accommodations and continuous supervision for individuals in crisis. The service provides a temporary place to stay for individuals who need to be removed from a stressful environment or who need a place in which to stay to stabilize or until other arrangements are made. Access shall be provided through approved referral sources.