VITA Volunteer Feedback - 2020
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1.
How satisfied are you with your volunteer experience with CWF?
(Required.)
Very
Somewhat
Not
Other (please specify)
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2.
What (or who) encouraged you to become a VITA volunteer?
(Required.)
School/College/University
Employer
Friend
Church
Social media
I just love taxes!
Saw an ad for it in local paper
Had my taxes done at one of CWF sites and decided to volunteer!
Doing it for CLE credit
Other (please specify)
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3.
How long have you volunteered with us?
(Required.)
1st year
2nd year
3rd year
4th year
5 or more years
Other (please specify)
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4.
In which state do you volunteer?
(Required.)
New Jersey
Pennsylvania
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5.
At which site(s) do you volunteer?
(Required.)
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6.
What do you like best about being a VITA volunteer?
(Required.)
Yes!!
For sure
Neutral
Not really
Not at all
Helping clients get the refund they deserve
Yes!!
For sure
Neutral
Not really
Not at all
Meeting other volunteers
Yes!!
For sure
Neutral
Not really
Not at all
Helping the community
Yes!!
For sure
Neutral
Not really
Not at all
Serving with the team at my site
Yes!!
For sure
Neutral
Not really
Not at all
Contributing to CWF's mission of economic empowerment
Yes!!
For sure
Neutral
Not really
Not at all
Learning how to do taxes
Yes!!
For sure
Neutral
Not really
Not at all
Improving my resume
Yes!!
For sure
Neutral
Not really
Not at all
Earning CE credits
Yes!!
For sure
Neutral
Not really
Not at all
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7.
How professional was the Site Management Team at your tax site?
(Required.)
Very
Somewhat
Not
Who now?
Other (please specify)
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8.
What could be improved at your tax site?
(Required.)
More tax preparers
More Quality Reviewers
More Intake Specialists
More onsite training
More snacks
More team spirit
Better taxpayer management and site flow
Easier access to tax site
Parking
Other (please specify)
9.
If you missed a shift, what was usually the cause?
Work
School
Weather
Sickness
Transportation
Anxiety over taxpayer volume and not having enough/too many preparers
Difficulty using volunteer portal
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10.
Will you be volunteering again with us next year?
(Required.)
Yes
No
Maybe
11.
If you would like to be contacted about any of your answers, please provide your contact information below.
