Department of Health Customer Satisfaction Survey

From the Baltimore County Department of Health

The Baltimore County Department of Health strives to provide high-quality programs and services that are responsive to customer needs. In order to continuously improve our programs and services, we would like to ask that you complete the following survey about your experience with us. This survey will take approximately five minutes to complete. The responses you provide are confidential and no identifying information about you will be collected.

Thank you in advance for your valuable feedback.
1.Indicate which Baltimore County Department of Health programs or services you have used.(Required.)
2.Indicate your level of agreement with the following statements about your experience with the Department of Health.(Required.)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Not applicable
Staff were knowledgeable.
Staff treated me with respect.
Staff took the time to listen to my concerns.
All of my questions were answered.
I understood the information provided to me.
The wait time for the programs/services was appropriate.
I felt comfortable discussing my needs with staff.
The programs/services I received met my social, cultural or special needs.
Information was explained or provided in my preferred language.
An interpreter was provided and was helpful to my understanding.
Overall, I am satisfied with the programs/services I received.
3.If a translator was provided, please indicate for which language.
4.Were you satisfied with the interpretation services you received?
5.Please explain what we did well.(Required.)
6.Please explain what we could do better.(Required.)