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Progressive Life Center, Inc. (PLC) is making an effort to continuously improve the quality of the services we provide. The purpose of this survey is to get feedback from you regarding administrative services and the overall Agency. These surveys are also very important because they are used during the Council on Accreditation (COA) renewal process. Please take a moment to complete the survey. This survey is confidential and anonymous. Upon return of your survey, you will be entered into a raffle with a grand prize worth $100! Thank you for your time and cooperation.

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* 1. Please indicate the extent to which you agree with the following statements regarding your overall satisfaction with the Administrative services at your office site.

  Strongly Disagree Disagree Neither Agree
Nor Disagree 		Agree Strongly Agree
Responded quickly to my inquiry.
Was knowledgeable.
Solved my concerns.
Acted in a professional manner.
Was courteous.
Was helpful.
My expectations match the services I receive.

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* 2. How do you think the Administrative services can improve?

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* 3. What are the strengths of the Administrative Services provided at your office?

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* 4. Please indicate the extent to which you agree with statements regarding your overall satisfaction with the Finance/Accounting Department.

  Strongly Disagree Disagree Neither Agree
Nor Disagree 		Agree Strongly Agree
Responded quickly to my inquiry.
Was knowledgeable.
Solved my concerns.
Acted in a professional manner.
Was courteous.
Was helpful.
My expectations match the services I receive.

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* 5. How do you think the Finance/Accounting services can improve?

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* 6. What are the strengths of Finance/Accounting department?

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* 7. Please indicate the extent to which you agree with statements regarding your overall satisfaction with the IT Department.

  Strongly Disagree Disagree Neither Agree
Nor Disagree 		Agree Strongly Agree
Responded quickly to my inquiry.
Was knowledgeable.
Solved my concerns.
Acted in a professional manner.
Was courteous.
Was helpful.
My expectations match the services I receive.

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* 8. How do you think the IT services can improve?

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* 9. What are the strengths of the IT department?

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* 10. Please indicate the extent to which you agree with statements regarding your overall satisfaction
with the Human Resources Department.

  Strongly Disagree Disagree Neither Agree
Nor Disagree 		Agree Strongly Agree
Responded quickly to my inquiry.
Was knowledgeable.
Solved my concerns.
Acted in a professional manner.
Was courteous.
Was helpful.
My expectations match the services I receive.

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* 11. How do you think the Human Resources services can improve?

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* 12. What are the strengths of the HR department?

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* 13. Please indicate the extent to which you with agree with statements regarding your overall
satisfaction with the Executive Office.

  Strongly Disagree Disagree Neither Agree
Nor Disagree 		Agree Strongly Agree
Responded quickly to my inquiry.
Was knowledgeable.
Solved my concerns.
Acted in a professional manner.
Was courteous.
Was helpful.
My expectations match the services I receive.

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* 14. How do you think Executive services can improve?

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* 15. What are the strengths of the Executive Office?

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* 16. Please rate your overall experience(s) with the Administrative services you have received from PLC.

  Excellent Very Good Good Fair Poor N/A
Administrative personnel at your office
Finance/Accounting department
IT department
Human Resources department
Executive Office

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* 17. What do you like best about PLC? (Select all that apply)

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* 18. What do you dislike about PLC? (Select all that apply)

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* 19. How do you think PLC is perceived in the community? (Select all that apply)

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* 20. How would you explain PLC’s culture? (Select all that apply)

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* 21. What are your thoughts on how the NTU model is utilized?

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* 22. Please indicate the extent to which you agree with the following statements.

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
Recognition is received for my contributions.
PLC leaders are positive role models.
I am satisfied with my job.
PLC is supportive.
I am treated equally.
My views and participation are valued.
I am treated with respect.
The morale in my program/department is high.
I am optimistic about my future with PLC.
I would recommend PLC as a great place to work

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* 23. What opportunities have been provided to increase your professional development? (Select all that apply)

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* 24. What can you offer (i.e. resources, skills, talents) to PLC?

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* 25. Please indicate the extent to which you agree with the following statements.

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
My caseload/job task is
manageable.
Paperwork is manageable.
Staff are NTU competent.
I know what I need to do to be successful in my role.
I have access to the things I need to do my job.
I have access to the learning and development I need to do my job well.
Day-to-day decisions here demonstrate that quality and improvement are top priorities.
Most of the systems and processes here support me getting my work done effectively.

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* 26. Please indicate the extent to which you agree with the following statements regarding Regional Director(s).

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
Keeps me informed about what is happening at PLC.
Is a great role model.
Communicates a vision that motivates me.
Is always accessible.
Implements fair and consistent practices.
Displays the ability to handle pressure situations.
Utilizes NTU principles when communicating with staff.
Most of the systems and processes here support me getting my work done effectively.

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* 27. Please indicate the extent to which you agree with the following statements regarding your supervisor.

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
Utilizes active and reflective listening.
Provides clear expectations.
Is always accessible.
Provides adequate constructive criticism.
Provides regular supervision.
Evaluates my performance regularly.

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* 28. How satisfied are you with…

  Extremely
Satisfied 		Satisfied Neither Satisfied Nor Dissatisfied Dissatisfied Extremely Dissatisfied
Your salary
Bonuses
Career advancement opportunities
General leave
Health insurance
Other benefits
Retirement plan

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* 29. How can PLC improve?

Strategic Planning

For the purpose of assisting in the strategic planning process for Progressive Life Center, please indicate your thoughts, plans and/or goals the agency should pursue.

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* 30. Short Term Goals (1-2 years)

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* 31. Long Term Goals (3-5 years)

As mentioned above, all responses are anonymous, therefore, nobody, including the people reviewing the responses will be able to see who completed it. Because of this, we will not know who submitted a survey and who did not.

Therefore, to be entered for the $100 raffle, once you have completed the survey, print (or “print screen”) the “Thank You” page and email it to carrie.moore@plcntu.org, and your name will be entered into the raffle.
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