2019 WIC Customer Satisfaction Survey Question Title * 1. Date of Service OK Question Title * 2. Approximate Time of Service OK Question Title * 3. What service did you received? Certification Recertification Education Other (please specify) OK Question Title * 4. Service Location Troy office Piqua office OK Question Title * 5. What transportation do you usually use for your Health Department visit? Own car Dropped off from another person Walked in Managed care provider OK Question Title * 6. The WIC Department was easy to find. Yes Needs Improvement Not Applicable OK Question Title * 7. The Check-in desk was easy to find. Yes Needs Improvement Not Applicable OK Question Title * 8. Office hours met my needs. Yes Needs Improvement Not Applicable OK Question Title * 9. It was easy to use the phone system. Yes Needs Improvement Not Applicable OK Question Title * 10. When I left a message on the phone system, the call was returned within one working day. Yes Needs Improvement Not applicable OK Question Title * 11. I was scheduled for an appointment in a reasonable amount of time. Yes Needs Improvement Not applicable OK Question Title * 12. The wait time for service was reasonable. Yes Needs Improvement Not applicable OK Question Title * 13. The staff was friendly and courteous. Yes Needs Improvement Not Applicable OK Question Title * 14. The information given was well explained. Yes Needs Improvement Not Applicable OK Question Title * 15. The building and clinic areas were clean. Yes Needs Improvement Not Applicable OK Question Title * 16. All of my questions were answered. Yes Needs Improvement Not Applicable OK Question Title * 17. If you have visited our website www.miamicountyhealth.net, was it easy to use? Yes Not applicable Needs Improvement OK Question Title * 18. Would you use online forms that are available on the computer from home? Yes No OK Question Title * 19. If you have any additional questions or comments, please enter them below. OK Question Title * 20. I would like a return call or email regarding my service. Yes No If yes, please enter your first name and either your phone number or email address in comment box. OK DONE