2019.12 American Ambulance Association Membership Survey

Question Title

* 1. My AAA Membership Status

MEMBER - My organization is a current member of the American Ambulance Association.

FORMER MEMBER - My organization was a member of the American Ambulance Association, but is no longer involved.

NONMEMBER - My organization is NOT a member of the American Ambulance Association.

NOT SURE

	1 - Very dissatisfied	2 - Somewhat dissatisfied	3 - Neither satisfied nor dissatisfied	4 - Somewhat satisfied	5 - Very satisfied	N/A or Don't Use
Membership	Membership 1 - Very dissatisfied	Membership 2 - Somewhat dissatisfied	Membership 3 - Neither satisfied nor dissatisfied	Membership 4 - Somewhat satisfied	Membership 5 - Very satisfied	Membership N/A or Don't Use
Advocacy/government affairs efforts	Advocacy/government affairs efforts 1 - Very dissatisfied	Advocacy/government affairs efforts 2 - Somewhat dissatisfied	Advocacy/government affairs efforts 3 - Neither satisfied nor dissatisfied	Advocacy/government affairs efforts 4 - Somewhat satisfied	Advocacy/government affairs efforts 5 - Very satisfied	Advocacy/government affairs efforts N/A or Don't Use
Annual Conference & Trade Show	Annual Conference & Trade Show 1 - Very dissatisfied	Annual Conference & Trade Show 2 - Somewhat dissatisfied	Annual Conference & Trade Show 3 - Neither satisfied nor dissatisfied	Annual Conference & Trade Show 4 - Somewhat satisfied	Annual Conference & Trade Show 5 - Very satisfied	Annual Conference & Trade Show N/A or Don't Use
Stars of Life	Stars of Life 1 - Very dissatisfied	Stars of Life 2 - Somewhat dissatisfied	Stars of Life 3 - Neither satisfied nor dissatisfied	Stars of Life 4 - Somewhat satisfied	Stars of Life 5 - Very satisfied	Stars of Life N/A or Don't Use
Regional Workshops	Regional Workshops 1 - Very dissatisfied	Regional Workshops 2 - Somewhat dissatisfied	Regional Workshops 3 - Neither satisfied nor dissatisfied	Regional Workshops 4 - Somewhat satisfied	Regional Workshops 5 - Very satisfied	Regional Workshops N/A or Don't Use
Webinars	Webinars 1 - Very dissatisfied	Webinars 2 - Somewhat dissatisfied	Webinars 3 - Neither satisfied nor dissatisfied	Webinars 4 - Somewhat satisfied	Webinars 5 - Very satisfied	Webinars N/A or Don't Use
Website user experience	Website user experience 1 - Very dissatisfied	Website user experience 2 - Somewhat dissatisfied	Website user experience 3 - Neither satisfied nor dissatisfied	Website user experience 4 - Somewhat satisfied	Website user experience 5 - Very satisfied	Website user experience N/A or Don't Use
Website articles and resources	Website articles and resources 1 - Very dissatisfied	Website articles and resources 2 - Somewhat dissatisfied	Website articles and resources 3 - Neither satisfied nor dissatisfied	Website articles and resources 4 - Somewhat satisfied	Website articles and resources 5 - Very satisfied	Website articles and resources N/A or Don't Use
AAA Facebook page	AAA Facebook page 1 - Very dissatisfied	AAA Facebook page 2 - Somewhat dissatisfied	AAA Facebook page 3 - Neither satisfied nor dissatisfied	AAA Facebook page 4 - Somewhat satisfied	AAA Facebook page 5 - Very satisfied	AAA Facebook page N/A or Don't Use
AAA Twitter	AAA Twitter 1 - Very dissatisfied	AAA Twitter 2 - Somewhat dissatisfied	AAA Twitter 3 - Neither satisfied nor dissatisfied	AAA Twitter 4 - Somewhat satisfied	AAA Twitter 5 - Very satisfied	AAA Twitter N/A or Don't Use
E-newsletters	E-newsletters 1 - Very dissatisfied	E-newsletters 2 - Somewhat dissatisfied	E-newsletters 3 - Neither satisfied nor dissatisfied	E-newsletters 4 - Somewhat satisfied	E-newsletters 5 - Very satisfied	E-newsletters N/A or Don't Use
Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual)	Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) 1 - Very dissatisfied	Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) 2 - Somewhat dissatisfied	Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) 3 - Neither satisfied nor dissatisfied	Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) 4 - Somewhat satisfied	Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) 5 - Very satisfied	Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) N/A or Don't Use
Free Counselor Matching for Medics	Free Counselor Matching for Medics 1 - Very dissatisfied	Free Counselor Matching for Medics 2 - Somewhat dissatisfied	Free Counselor Matching for Medics 3 - Neither satisfied nor dissatisfied	Free Counselor Matching for Medics 4 - Somewhat satisfied	Free Counselor Matching for Medics 5 - Very satisfied	Free Counselor Matching for Medics N/A or Don't Use
Free CISM	Free CISM 1 - Very dissatisfied	Free CISM 2 - Somewhat dissatisfied	Free CISM 3 - Neither satisfied nor dissatisfied	Free CISM 4 - Somewhat satisfied	Free CISM 5 - Very satisfied	Free CISM N/A or Don't Use
Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts)	Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) 1 - Very dissatisfied	Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) 2 - Somewhat dissatisfied	Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) 3 - Neither satisfied nor dissatisfied	Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) 4 - Somewhat satisfied	Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) 5 - Very satisfied	Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) N/A or Don't Use
Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts)	Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) 1 - Very dissatisfied	Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) 2 - Somewhat dissatisfied	Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) 3 - Neither satisfied nor dissatisfied	Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) 4 - Somewhat satisfied	Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) 5 - Very satisfied	Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) N/A or Don't Use
Savvik Buying Group (formerly NCEMS Cooperative) access & savings	Savvik Buying Group (formerly NCEMS Cooperative) access & savings 1 - Very dissatisfied	Savvik Buying Group (formerly NCEMS Cooperative) access & savings 2 - Somewhat dissatisfied	Savvik Buying Group (formerly NCEMS Cooperative) access & savings 3 - Neither satisfied nor dissatisfied	Savvik Buying Group (formerly NCEMS Cooperative) access & savings 4 - Somewhat satisfied	Savvik Buying Group (formerly NCEMS Cooperative) access & savings 5 - Very satisfied	Savvik Buying Group (formerly NCEMS Cooperative) access & savings N/A or Don't Use
Sterling Talent Solutions background check savings	Sterling Talent Solutions background check savings 1 - Very dissatisfied	Sterling Talent Solutions background check savings 2 - Somewhat dissatisfied	Sterling Talent Solutions background check savings 3 - Neither satisfied nor dissatisfied	Sterling Talent Solutions background check savings 4 - Somewhat satisfied	Sterling Talent Solutions background check savings 5 - Very satisfied	Sterling Talent Solutions background check savings N/A or Don't Use
Payline Data credit card processing savings	Payline Data credit card processing savings 1 - Very dissatisfied	Payline Data credit card processing savings 2 - Somewhat dissatisfied	Payline Data credit card processing savings 3 - Neither satisfied nor dissatisfied	Payline Data credit card processing savings 4 - Somewhat satisfied	Payline Data credit card processing savings 5 - Very satisfied	Payline Data credit card processing savings N/A or Don't Use

1 - Very dissatisfied

2 - Somewhat dissatisfied

3 - Neither satisfied nor dissatisfied

4 - Somewhat satisfied

5 - Very satisfied

N/A or Don't Use

Membership

Membership 1 - Very dissatisfied

Membership 2 - Somewhat dissatisfied

Membership 3 - Neither satisfied nor dissatisfied

Membership 4 - Somewhat satisfied

Membership 5 - Very satisfied

Membership N/A or Don't Use

Advocacy/government affairs efforts

Advocacy/government affairs efforts 1 - Very dissatisfied

Advocacy/government affairs efforts 2 - Somewhat dissatisfied

Advocacy/government affairs efforts 3 - Neither satisfied nor dissatisfied

Advocacy/government affairs efforts 4 - Somewhat satisfied

Advocacy/government affairs efforts 5 - Very satisfied

Advocacy/government affairs efforts N/A or Don't Use

Annual Conference & Trade Show

Annual Conference & Trade Show 1 - Very dissatisfied

Annual Conference & Trade Show 2 - Somewhat dissatisfied

Annual Conference & Trade Show 3 - Neither satisfied nor dissatisfied

Annual Conference & Trade Show 4 - Somewhat satisfied

Annual Conference & Trade Show 5 - Very satisfied

Annual Conference & Trade Show N/A or Don't Use

Stars of Life

Stars of Life 1 - Very dissatisfied

Stars of Life 2 - Somewhat dissatisfied

Stars of Life 3 - Neither satisfied nor dissatisfied

Stars of Life 4 - Somewhat satisfied

Stars of Life 5 - Very satisfied

Stars of Life N/A or Don't Use

Regional Workshops

Regional Workshops 1 - Very dissatisfied

Regional Workshops 2 - Somewhat dissatisfied

Regional Workshops 3 - Neither satisfied nor dissatisfied

Regional Workshops 4 - Somewhat satisfied

Regional Workshops 5 - Very satisfied

Regional Workshops N/A or Don't Use

Webinars

Webinars 1 - Very dissatisfied

Webinars 2 - Somewhat dissatisfied

Webinars 3 - Neither satisfied nor dissatisfied

Webinars 4 - Somewhat satisfied

Webinars 5 - Very satisfied

Webinars N/A or Don't Use

Website user experience

Website user experience 1 - Very dissatisfied

Website user experience 2 - Somewhat dissatisfied

Website user experience 3 - Neither satisfied nor dissatisfied

Website user experience 4 - Somewhat satisfied

Website user experience 5 - Very satisfied

Website user experience N/A or Don't Use

Website articles and resources

Website articles and resources 1 - Very dissatisfied

Website articles and resources 2 - Somewhat dissatisfied

Website articles and resources 3 - Neither satisfied nor dissatisfied

Website articles and resources 4 - Somewhat satisfied

Website articles and resources 5 - Very satisfied

Website articles and resources N/A or Don't Use

AAA Facebook page

AAA Facebook page 1 - Very dissatisfied

AAA Facebook page 2 - Somewhat dissatisfied

AAA Facebook page 3 - Neither satisfied nor dissatisfied

AAA Facebook page 4 - Somewhat satisfied

AAA Facebook page 5 - Very satisfied

AAA Facebook page N/A or Don't Use

AAA Twitter

AAA Twitter 1 - Very dissatisfied

AAA Twitter 2 - Somewhat dissatisfied

AAA Twitter 3 - Neither satisfied nor dissatisfied

AAA Twitter 4 - Somewhat satisfied

AAA Twitter 5 - Very satisfied

AAA Twitter N/A or Don't Use

E-newsletters

E-newsletters 1 - Very dissatisfied

E-newsletters 2 - Somewhat dissatisfied

E-newsletters 3 - Neither satisfied nor dissatisfied

E-newsletters 4 - Somewhat satisfied

E-newsletters 5 - Very satisfied

E-newsletters N/A or Don't Use

Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual)

Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) 1 - Very dissatisfied

Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) 2 - Somewhat dissatisfied

Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) 3 - Neither satisfied nor dissatisfied

Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) 4 - Somewhat satisfied

Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) 5 - Very satisfied

Publications & books (ex: Medicare Reference Manual, HR Manual, Compliance Manual, Documentation Manual) N/A or Don't Use

Free Counselor Matching for Medics

Free Counselor Matching for Medics 1 - Very dissatisfied

Free Counselor Matching for Medics 2 - Somewhat dissatisfied

Free Counselor Matching for Medics 3 - Neither satisfied nor dissatisfied

Free Counselor Matching for Medics 4 - Somewhat satisfied

Free Counselor Matching for Medics 5 - Very satisfied

Free Counselor Matching for Medics N/A or Don't Use

Free CISM

Free CISM 1 - Very dissatisfied

Free CISM 2 - Somewhat dissatisfied

Free CISM 3 - Neither satisfied nor dissatisfied

Free CISM 4 - Somewhat satisfied

Free CISM 5 - Very satisfied

Free CISM N/A or Don't Use

Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts)

Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) 1 - Very dissatisfied

Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) 2 - Somewhat dissatisfied

Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) 3 - Neither satisfied nor dissatisfied

Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) 4 - Somewhat satisfied

Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) 5 - Very satisfied

Brian Werfel, AAA Medicare Consultant (webinars, workshops, response to inquiries, blog posts) N/A or Don't Use

Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts)

Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) 1 - Very dissatisfied

Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) 2 - Somewhat dissatisfied

Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) 3 - Neither satisfied nor dissatisfied

Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) 4 - Somewhat satisfied

Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) 5 - Very satisfied

Scott Moore, AAA HR & Operations Consultant (webinars, workshops, response to inquiries, blog posts) N/A or Don't Use

Savvik Buying Group (formerly NCEMS Cooperative) access & savings

Savvik Buying Group (formerly NCEMS Cooperative) access & savings 1 - Very dissatisfied

Savvik Buying Group (formerly NCEMS Cooperative) access & savings 2 - Somewhat dissatisfied

Savvik Buying Group (formerly NCEMS Cooperative) access & savings 3 - Neither satisfied nor dissatisfied

Savvik Buying Group (formerly NCEMS Cooperative) access & savings 4 - Somewhat satisfied

Savvik Buying Group (formerly NCEMS Cooperative) access & savings 5 - Very satisfied

Savvik Buying Group (formerly NCEMS Cooperative) access & savings N/A or Don't Use

Sterling Talent Solutions background check savings

Sterling Talent Solutions background check savings 1 - Very dissatisfied

Sterling Talent Solutions background check savings 2 - Somewhat dissatisfied

Sterling Talent Solutions background check savings 3 - Neither satisfied nor dissatisfied

Sterling Talent Solutions background check savings 4 - Somewhat satisfied

Sterling Talent Solutions background check savings 5 - Very satisfied

Sterling Talent Solutions background check savings N/A or Don't Use

Payline Data credit card processing savings

Payline Data credit card processing savings 1 - Very dissatisfied

Payline Data credit card processing savings 2 - Somewhat dissatisfied

Payline Data credit card processing savings 3 - Neither satisfied nor dissatisfied

Payline Data credit card processing savings 4 - Somewhat satisfied

Payline Data credit card processing savings 5 - Very satisfied

Payline Data credit card processing savings N/A or Don't Use

2019.12 American Ambulance Association Membership Survey

Question Title

* 1. My AAA Membership Status

Question Title

* 2. How likely is it that you would recommend the American Ambulance Association to a friend or colleague?

Question Title

* 3. Please rate how satisfied you are with each of the following AAA offerings: