LAST UPDATED: February 15, 2024 

These Self-Serve AI Service-Specific Terms (“SSTs”) apply if you are using and accessing a SurveyMonkey Service incorporating SurveyMonkey AI (as defined below). These SSTs are “Additional Terms” as defined in the SurveyMonkey Terms of Use (“TOU”) and SurveyMonkey AI is a feature of the Services provided thereunder. Any capitalized but otherwise undefined terms used herein have the same meaning as in the TOU. You agree to these SSTs by clicking to accept these SSTs, executing a document that references them, or using SurveyMonkey AI.   

In the event of any conflict between these SSTs and the TOU, these SSTs will prevail. 

“SurveyMonkey AI” means any generative AI feature(s) or functionality made available by SurveyMonkey. SurveyMonkey AI is a feature of the Service. SurveyMonkey AI is not a service or Service under any applicable Business Associate Agreement between you and SurveyMonkey and is not available or intended for use with any SurveyMonkey HIPAA-enabled service.  

1. Input and Output.  

You may provide input to be processed by SurveyMonkey AI (“Input”), and receive output generated and returned by SurveyMonkey AI based on the Input (“Output”). When you use SurveyMonkey AI, Input and Output are your Content. You are solely responsible for the development, content, operation, maintenance, and use of your Content. You agree that your Input and use of SurveyMonkey AI and Output will not (i) violate any applicable law; (ii) violate these SSTs, the TOU or our Acceptable Uses Policy; or (iii) infringe, violate, or misappropriate any of SurveyMonkey's rights or the rights of any third party. You agree that you will not input any confidential or sensitive information, including but not limited to protected health information. You acknowledge that due to the nature of machine learning and the technology powering SurveyMonkey AI, Output may not be unique and SurveyMonkey AI may generate the same or similar output for SurveyMonkey or a third party. Responses or results that are requested by and generated for other users are not considered your Content.  

2. Accuracy.  

Given the rapidly evolving nature of artificial intelligence and machine learning, you acknowledge that use of SurveyMonkey AI may sometimes result in incorrect Output that does not accurately reflect real people, places, facts, or data. You agree to evaluate the accuracy of any Output as appropriate for your use case, including by using human review of the Output. You agree that you will not rely on SurveyMonkey AI for legal, medical, financial, or other professional advice.  

3. Improving SurveyMonkey AI.   

Artificial intelligence and machine learning models can improve over time to better address specific use cases. You agree that we may use Content from SurveyMonkey AI or from your use of SurveyMonkey AI to improve SurveyMonkey AI and the Services and as permitted by the SurveyMonkey privacy notices. In some cases, we have controls in your account settings where you can opt-out; you are responsible for choosing the appropriate setting. In other cases, artificial intelligence and machine learning models operate automatically upon use of a specific feature or service which is fundamental to SurveyMonkey's overall services. For more information, please view your account settings and review our Help Center. You acknowledge that if you choose to opt-out, this may limit the ability of SurveyMonkey AI to address your specific use case.  

4. SurveyMonkey AI Feature Use Restrictions.  

You agree that you will not use SurveyMonkey AI or Output (i) to develop any models, including foundation models or other large scale models, that compete with SurveyMonkey or SurveyMonkey AI; (ii) to reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of SurveyMonkey AI, including exfiltrating the weights of models; (iii) to mislead any person or represent that Output from SurveyMonkey AI or the Services was solely human generated; (iv) to generate spam or content for dissemination in electoral campaigns or lobbying, including targeting at specific demographics; or (v) in a manner that violates any technical documentation, usage guidelines, or parameters referenced herein or otherwise provided in connection with SurveyMonkey AI. You agree that you will not use web scraping, web harvesting, or web data extraction methods to extract data from SurveyMonkey AI or from the Output. You agree that you will use SurveyMonkey AI only in geographies currently supported by OpenAI and as otherwise described in our Help Center or provided in connection with SurveyMonkey AI.  

You acknowledge and agree that your use of SurveyMonkey AI is subject to usage limit restrictions. You can read more about it in our Help Center. If you exceed the usage permitted, you will not be able to access the feature until the restriction has cleared, and SurveyMonkey may disable or degrade performance of such SurveyMonkey AI feature(s). 

SurveyMonkey may, in its sole discretion, block or disable your access to, or suspend or terminate your use of, SurveyMonkey AI and/or the Services, in the event of any violation or reasonably suspected violation of these SSTs.  

5. Third Party Provider Policies.  

You agree that you will not use SurveyMonkey AI feature(s) in a manner that violates any OpenAI Policy, including their Usage Policies and Sharing and Publication Policy, or any other third party provider policy as described in our Help Center or as otherwise provided in connection with SurveyMonkey AI. 

6. WARRANTY DISCLAIMER.

SURVEYMONKEY AI IS PROVIDED AS-IS. SURVEYMONKEY AND ITS LICENSORS DO NOT MAKE ANY WARRANTY (WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF SURVEYMONKEY AI OR THE ACCURACY OF ANY OTHER INFORMATION OBTAINED THROUGH SURVEYMONKEY AI. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA OBTAINED THROUGH THE USE OF ANY SURVEYMONKEY AI FEATURE IS DONE AT YOUR SOLE RISK. YOU SHOULD NOT RELY ON FACTUAL ASSERTIONS IN OUTPUT WITHOUT INDEPENDENTLY FACT CHECKING THEIR ACCURACY. OUTPUT THAT APPEARS ACCURATE BECAUSE OF THEIR DETAIL OF SPECIFICITY MAY STILL CONTAIN MATERIAL INACCURACIES. SURVEYMONKEY AI CANNOT DYNAMICALLY RETRIEVE INFORMATION, AND OUTPUT MAY NOT ACCOUNT FOR EVENTS OR CHANGES TO UNDERLYING FACTS OCCURRING AFTER THE AI MODEL WAS TRAINED. NO INFORMATION OR ADVICE, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SURVEYMONKEY OR THROUGH SURVEYMONKEY AI SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. 

7. Service Level Terms Are Not Applicable.   

Notwithstanding anything to the contrary in the TOU, downtime of SurveyMonkey AI that results from a failure of a third party service will not be included in any availability or uptime calculations. 

8. Collaboration.  

If you are invited to join or are part of a Teams or Enterprise account, you acknowledge and agree that the administrator or primary administrator of such account is solely responsible for implementing and managing SurveyMonkey AI settings for all Content, including your Content.