Delight more customers. Easily gather actionable customer feedback.
Listen to your customers and get their opinions throughout the entire customer journey. See how to tap into Customer Powered Data to start gathering real-time feedback at scale.
SURVEY PLATFORM
Need a flexible way to get customer feedback?
Create on-brand feedback surveys in minutes. Send surveys via multiple channels, easily analyze your data, and share actionable insights with your team.
CX SOLUTION
Want expert help with your Net Promoter Score®?
Run effective customer experience programs with our dedicated NPS solution. Enjoy automated feedback collection, predictive analysis, and more.
Tap into Customer Powered Data at every touchpoint
Learn more about potential and existing customers
Better understand your consumers
Survey your target market to better understand their behaviors, perceptions, and attitudes.
Measure brand awareness and sentiment
Find out what people think about your brand and discover new growth opportunities.
Better connect with customers
Use feedback to tailor your communications, website experience, and even A/B test campaigns.
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Want to talk to consumers or prospects?Our plans and Audience panel makes it easy to check in with your market early and often.
“We are able to correlate improvement in our NPS to higher revenue and retention of our customers”
—Simon Lindsay, CEO of Progressive Direct
Learn more about customer feedback surveys
Net Promoter Score (NPS)
Easily deliver both transactional and relational NPS surveys to understand what drives your customer satisfaction.
Learn moreProducts and services
Ask your customers for feedback on your products and services to find out where and how to improve.
Learn moreEvents
Talk to customers before and after events. Capture live feedback or set up a kiosk survey on a tablet or phone.
Learn moreCustomer experience
Identify patterns and trends in your digital experiences or at a point of sale (POS) so you can quickly make positive adjustments.
Learn moreCustomer service
Improve your customer experience by assessing your customer service and call center effectiveness.
Learn moreCustomer engagement
Prevent churn and improve repeat business. Identify customer loyalty trends and find out how to improve your offering.
Learn more
Customer powered success
See how Planet Fitness creates a happy, healthy customer experience using feedback.
Get started on your customer feedback project today
Create your own customer feedback surveys in minutes—or get started with SurveyMonkey CX, a comprehensive solution to measure and improve your Net Promoter Score.
Start creating surveys
Our platform makes it easy to create and send surveys during every part of the customer journey. Start building a better experience with customer feedback.
Get a solution
Automate your NPS surveys and get powerful analytics tools that let you discover how to improve the customer experience and grow your business.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Discover more resources
Customer satisfaction survey templates
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
CSAT calculator: Measure and interpret customer satisfaction
Is your company meeting customer expectations? Use our free CSAT calculator to assess your Customer Satisfaction score and drive profits.
Customer Behavior Analysis: A Complete Guide and Examples
Read our step-by-step guide on conducting customer behavior analysis. Learn how to collect data and improve customer touchpoints.
Empowering CX professionals: Using insights to overcome frontline challenges
Empower your CX team with actionable insights! Watch our webinar for expert strategies on boosting performance and morale.