Every day, organizations around the world rely on SurveyMonkey to gather insights and make data-driven decisions to fuel business growth.
As we expand our presence to Costa Rica, we're bringing together two complementary philosophies: our commitment to helping teams gather meaningful insights, and the Costa Rican spirit of "Pura Vida"—an outlook that emphasizes authenticity, balanced living, and genuine human connection.
Building on this natural cultural alignment, our Costa Rican office has quickly become an integral part of how we serve customers and drive innovation. “In the short time these teams have been with us, they’ve already had a significant impact on our organization,” notes Eric Johnson, CEO of SurveyMonkey. Their skills and dedication will continue to make a difference as we strive to create the best possible experience for our customers.”
This impact stems from an intentional approach to building our team culture. From day one, new team members are paired with experienced colleagues across our global offices, fostering knowledge sharing and strong cross-cultural bonds. "We prioritize genuine connections—not just within local teams but across our global workforce," explains Darren Bjers, senior director of customer support, who has helped shape collaborative culture at SurveyMonkey for over 13 years. "This shared sense of community and purpose is what makes our culture so special."
This sense of community and collaborative spirit is mirrored by the deeply rooted Costa Rican philosophy of Pura Vida, which has shaped how we build an intentional workplace. Costa Rica Senior Recruiter Michelle Angulo explains that it’s more than just a phrase—it’s a mindset that shapes both personal and professional life. “It fosters balance, mutual respect, and genuine connections. It’s about valuing people, prioritizing well-being, and ensuring that work feels meaningful and fulfilling.”
This emphasis on meaningful work resonates throughout the team. “SurveyMonkey genuinely values our input and growth,” says Maura Reid, manager of customer operations. “We’re empowered to innovate for customers, and we see the impact firsthand.” The engineering team in Costa Rica, led by Director Elias Conejo, is particularly focused on long-term impact: “The people we are hiring will be the seed from where the culture will grow and flourish. In five years, we’ll look back and see how much we’ve achieved—not just in numbers, but in our impact on society.”
As we continue growing our Costa Rica team, we’re focused on maintaining the environment that Bjers describes as “safe to ask questions, explore new ideas, and grow together.” It’s this culture of collaboration and growth that makes SurveyMonkey an exciting place to be—a place where every team member can make a meaningful impact serving customers around the globe.
Curious about working at SurveyMonkey? Learn more about SurveyMonkey careers.
