Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customize online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in
Survey Tips

4 ways to QA your survey

4 ways to QA your survey

You’re almost ready to send out your survey.

You’re already thinking about the moment you receive the first responses and maybe some positive feedback about the great job you’ve done.

But hold up, Julius Caesar. Rome wasn’t built in a day and there’s still more you can do to make sure everything checks out before the final fireworks.

Don’t rush, breathe and take some time to make sure that everything runs smoothly. Here are 4 ways to QA those surveys!

It seems obvious, but asking the right question is the only way to obtain the answer you want.

Make sure you’re choosing the correct question type for the kind of analysis you’re looking for. If you need to filter your results and analyze your respondents’ behavior in a survey, closed-ended questions are the ones that will achieve your goal without losing time (and hair).

If you need to collect a specific information in an open-ended question, like an email addresses or a date, make sure you’re obtaining the type of answer you were looking for by validating your question using a specific format.

Matching the validation with a clear Error message will also help your respondents to understand the type of answer you’re expecting from them.

In case you used some question or page skip logic, remember that testing is everything. Make sure to avoid some of the most common logic mistakes and check that your logic path is working well. You don’t want your respondents to see the questions you meant for somebody else.

There are some shrewd moves that can make your survey look user-friendly and will reduce the number of respondents who will run away from answering your questions.

The last thing you want is to scare your respondents with a long list of questions—we call that survey fatigue.

If your survey is on the longer side, remember to spread your questions out on several pages. It makes it easier for people to answer questions and can increase your rate of responses.

Splitting your survey into multiple short pages and making sure that each question (answer options and all) fits within one mobile device screen is a great way to charm your respondents on mobile. That way, they don’t have to do a lot of extra scrolling just to answer one question.

On the other hand, it’s also important to make sure respondents have enough room to easily read and answer your questions. If you’re asking respondents to write text into a comment box, make sure they’ve got enough space to read everything they wrote. You can do it by modifying the text box width in the options.

Similarly, if you’re using matrix questions, you can adjust the label width of your row choices to fit your needs.

You can also require the questions that are important to you. And why’s that important? You can prevent people skipping your most important questions.

Taking a final look to what your survey options offer is the perfect way to give a touch of style to your survey before deploying it.

  • If you’re creating your survey on behalf of your company, adding a logo can be a great way to communicate your brand identity and gain your respondents’ trust.
  • If you’d like to give respondents an idea of how far they are in the survey, consider adding a progress bar.
  • If your survey is in a different language you can make sure that the navigation buttons and the error messages in your survey matches the survey language.

Being consistent is a great way to please your respondents make their survey-taking experience an awesome one.

It’s time for role swapping. See how it would feel to be on the other side of the survey. You can easily do it by testing your work before sending it out.

While the preview and test button in the design page is really helpful, don’t be afraid to think big. Why stop at the design page if you can have a taste of the entire survey experience as a respondent?

You can easily do it by creating a survey collector specifically for testing. Web link collector work well for this because you can allow multiple responses per computer, which allows you to run multiple tests.

After your tests are over you can simply remove the extra answers by clearing the responses in the survey collector. Otherwise, you can exclude them from your final analysis by setting up a filter to exclude that collector.

And don’t forget—you can always rename the test collector so you don’t confuse it with real collectors.

Curious about how to make these tips work for you? Try them out yourself.