Regional Paratransit Plan

Rider experience with current services (by area)

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* 1. Which Dial-a-Ride service do you most often use? Check one

East Valley

Glendale

Northwest Valley

Peoria

Phoenix

Southwest Valley

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* 2. What other Dial-a-Ride services have you used within the past year? Check all that apply.

East Valley

Glendale

Northwest Valley

Peoria

Phoenix

Southwest Valley

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* 3. How often does Dial-a-Ride arrive on time?

Always

Usually

On-time as often as not

Sometimes

Never

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* 4. When you use Dial-a-Ride, how often do you arrive at your destination by the time you requested? Check the phrase that describes your experience.

Always

Usually

On-time as often as no

Sometimes

Never

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* 5. What types of assistance do you need from DAR drivers? Check all that apply.

Coming to the door when he/she arrives to pick me up

Assisting me to/from the vehicle

Assisting me to board and get seated

Assisting me with the securement of my mobility device

Assisting me with my seat belt

Assisting me with the payment of my fare

Assisting me to disembark from the vehicle

Assisting me to the door at my destination

Other (please describe)

Regional travel and required transfers between regions

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* 6. Have you made a transfer to another dial-a-ride system using dial a ride within the past three months?

Yes

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* 7. How satisfied were you with the transfer?

	Very dissatisfied 1	Dissatisfied 2	Neither satisfied nor dissatisfied 3	Satisfied 4	Very satisfied 5
Choose one	Choose one Very dissatisfied 1	Choose one Dissatisfied 2	Choose one Neither satisfied nor dissatisfied 3	Choose one Satisfied 4	Choose one Very satisfied 5

(Among those somewhat or very dissatisfied). What were the reasons you were not completely satisfied with your most recent transfer using Dial-a-Ride?

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* 8. Do have concerns about transferring from one system to another?

Yes

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* 9. Describe any concerns which either prevent or limit your use of Dial-a-Ride when a transfer is required to make the trip.

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* 10. Have concerns prevented you from using the service?

Yes

Challenges for regional travel

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* 11. Are you unable to get to a particular destination using DAR?

Yes

If yes, please specify where and why

Reasonable Modifications Policy

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* 12. Do you travel with a mobility device?

Yes

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* 13. If yes, which mobility devices do you routinely use? Check all that apply.

Manual wheelchair

Power wheelchair

Powered scooter

Other (please describe)

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* 14. Do you have any difficulty handling the currency to pay the driver?

Yes

If yes, what would make it easier?

Questions on changes since 2008

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* 15. For residents of Avondale, Chandler, El Mirage, Gilbert, Goodyear, Mesa, Peoria, Sun City, Sun City West, Surprise, Tempe, Tolleson, Youngtown: Do you have the ADA Platinum Pass for free rides on bus and light rail?

Yes

(If yes) How often do you use it for traveling on bus and light rail?

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* 16. Have you switched some of your trips from DAR to bus or light rail?

Yes

How many per week?

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* 17. For residents of Phoenix, Scottsdale and Glendale:
If your city were to offer a free or subsidized pass for use on bus and light rail to use instead of or in addition to Dial-A-Ride, would you be interested?

Yes

Maybe

I don't know

Rider experience with current services (by area)

Question Title

* 1. Which Dial-a-Ride service do you most often use? Check one

Question Title

* 2. What other Dial-a-Ride services have you used within the past year? Check all that apply.

Question Title

* 3. How often does Dial-a-Ride arrive on time?

Question Title

* 4. When you use Dial-a-Ride, how often do you arrive at your destination by the time you requested? Check the phrase that describes your experience.

Question Title

* 5. What types of assistance do you need from DAR drivers? Check all that apply.

Regional travel and required transfers between regions

Question Title

* 6. Have you made a transfer to another dial-a-ride system using dial a ride within the past three months?

Question Title

* 7. How satisfied were you with the transfer?

Question Title

* 8. Do have concerns about transferring from one system to another?

Question Title

* 9. Describe any concerns which either prevent or limit your use of Dial-a-Ride when a transfer is required to make the trip.

Question Title

* 10. Have concerns prevented you from using the service?

Challenges for regional travel

Question Title

* 11. Are you unable to get to a particular destination using DAR?

Reasonable Modifications Policy

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* 12. Do you travel with a mobility device?

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* 13. If yes, which mobility devices do you routinely use? Check all that apply.

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* 14. Do you have any difficulty handling the currency to pay the driver?

Questions on changes since 2008

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* 15. For residents of Avondale, Chandler, El Mirage, Gilbert, Goodyear, Mesa, Peoria, Sun City, Sun City West, Surprise, Tempe, Tolleson, Youngtown: Do you have the ADA Platinum Pass for free rides on bus and light rail?

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* 16. Have you switched some of your trips from DAR to bus or light rail?

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* 17. For residents of Phoenix, Scottsdale and Glendale: If your city were to offer a free or subsidized pass for use on bus and light rail to use instead of or in addition to Dial-A-Ride, would you be interested?

What other types of transportation assistance options have you used or are you aware of?

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* 18. What other types of transportation assistance options have you used or are you aware of?

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* 19. Do you use the Valley Metro regular city bus and/or light rail?

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* 20. Is there anything else you would like to share regarding DAR use?

* 17. For residents of Phoenix, Scottsdale and Glendale:
If your city were to offer a free or subsidized pass for use on bus and light rail to use instead of or in addition to Dial-A-Ride, would you be interested?