Virtual Reference in Wisconsin Survey

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* 1. <should we ask an attendance question?> Do you plan to attend the Wisconsin Virtual Reference Meet-up on Friday, September 16th, 2001, from 1:00pm to 4:00pm. And if so will you attend in-person at Resources for Libraries and Lifelong Learning, S. Stoughton Rd. Madison WI or via a Webinar connection.

Will attend in-person at RLLL in Madison WI

Will attend via Webinar

Will not attend

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* 2. Rate the "Importance" of the following aspects of virtual reference on a scale of 1 to 5, "Not at all Important" to "Extremely Important".

	1 - Not at All Important	2 - Somewhat Important	3 - Moderately Important	4 - Very Important	5 - Extremely Important
The virtual reference service is available 24/7	The virtual reference service is available 24/7 1 - Not at All Important	The virtual reference service is available 24/7 2 - Somewhat Important	The virtual reference service is available 24/7 3 - Moderately Important	The virtual reference service is available 24/7 4 - Very Important	The virtual reference service is available 24/7 5 - Extremely Important
The virtual reference service is available as a statewide service	The virtual reference service is available as a statewide service 1 - Not at All Important	The virtual reference service is available as a statewide service 2 - Somewhat Important	The virtual reference service is available as a statewide service 3 - Moderately Important	The virtual reference service is available as a statewide service 4 - Very Important	The virtual reference service is available as a statewide service 5 - Extremely Important
Virtual reference is provided by a consortium of librarians	Virtual reference is provided by a consortium of librarians 1 - Not at All Important	Virtual reference is provided by a consortium of librarians 2 - Somewhat Important	Virtual reference is provided by a consortium of librarians 3 - Moderately Important	Virtual reference is provided by a consortium of librarians 4 - Very Important	Virtual reference is provided by a consortium of librarians 5 - Extremely Important
Questions are answered by librarians in the state	Questions are answered by librarians in the state 1 - Not at All Important	Questions are answered by librarians in the state 2 - Somewhat Important	Questions are answered by librarians in the state 3 - Moderately Important	Questions are answered by librarians in the state 4 - Very Important	Questions are answered by librarians in the state 5 - Extremely Important
Questions are answered by librarians at the local institution	Questions are answered by librarians at the local institution 1 - Not at All Important	Questions are answered by librarians at the local institution 2 - Somewhat Important	Questions are answered by librarians at the local institution 3 - Moderately Important	Questions are answered by librarians at the local institution 4 - Very Important	Questions are answered by librarians at the local institution 5 - Extremely Important
Questions sent to institutions are routed to other institutions as appropriate	Questions sent to institutions are routed to other institutions as appropriate 1 - Not at All Important	Questions sent to institutions are routed to other institutions as appropriate 2 - Somewhat Important	Questions sent to institutions are routed to other institutions as appropriate 3 - Moderately Important	Questions sent to institutions are routed to other institutions as appropriate 4 - Very Important	Questions sent to institutions are routed to other institutions as appropriate 5 - Extremely Important
The service includes service via text messaging	The service includes service via text messaging 1 - Not at All Important	The service includes service via text messaging 2 - Somewhat Important	The service includes service via text messaging 3 - Moderately Important	The service includes service via text messaging 4 - Very Important	The service includes service via text messaging 5 - Extremely Important

What other aspects are important to you?

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* 3. Rate your "Satisfaction" with the following aspects of the existing AskAway service on a scale of 1 to 5, “Very Dissatisfied” to “Very Satisfied”:

	1 - Very Dissatisfied	2 - Moderately Dissatisfied	3 - Satisfied	4 - Moderately Satisfied	5 - Very Satisfied
The answers from other WI institutions of the same type (academic or public)	The answers from other WI institutions of the same type (academic or public) 1 - Very Dissatisfied	The answers from other WI institutions of the same type (academic or public) 2 - Moderately Dissatisfied	The answers from other WI institutions of the same type (academic or public) 3 - Satisfied	The answers from other WI institutions of the same type (academic or public) 4 - Moderately Satisfied	The answers from other WI institutions of the same type (academic or public) 5 - Very Satisfied
The answers from other WI institutions of a different type	The answers from other WI institutions of a different type 1 - Very Dissatisfied	The answers from other WI institutions of a different type 2 - Moderately Dissatisfied	The answers from other WI institutions of a different type 3 - Satisfied	The answers from other WI institutions of a different type 4 - Moderately Satisfied	The answers from other WI institutions of a different type 5 - Very Satisfied
The answers from librarians in other states	The answers from librarians in other states 1 - Very Dissatisfied	The answers from librarians in other states 2 - Moderately Dissatisfied	The answers from librarians in other states 3 - Satisfied	The answers from librarians in other states 4 - Moderately Satisfied	The answers from librarians in other states 5 - Very Satisfied
The answers from the contract employees	The answers from the contract employees 1 - Very Dissatisfied	The answers from the contract employees 2 - Moderately Dissatisfied	The answers from the contract employees 3 - Satisfied	The answers from the contract employees 4 - Moderately Satisfied	The answers from the contract employees 5 - Very Satisfied
The features provided in the software	The features provided in the software 1 - Very Dissatisfied	The features provided in the software 2 - Moderately Dissatisfied	The features provided in the software 3 - Satisfied	The features provided in the software 4 - Moderately Satisfied	The features provided in the software 5 - Very Satisfied
The ease of use of the software	The ease of use of the software 1 - Very Dissatisfied	The ease of use of the software 2 - Moderately Dissatisfied	The ease of use of the software 3 - Satisfied	The ease of use of the software 4 - Moderately Satisfied	The ease of use of the software 5 - Very Satisfied

Comments. If not an AskAway library indicate your software or service.

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* 4. If money were not a concern, would you be interested in continuing with AskAway as it exists now?

Yes

If "No", would you be interested in continuing with virtual reference in some other form?

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* 5. What would your ideal virtual reference service look like?

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* 6. For your institution, what days and hours are the most important to cover? Make multiple choices as appropriate.

6am - 9am, before business hours

9am - noon, morning business hours

noon - 5pm, afternoon business hours

5pm - 10pm, evening hours

10pm - 6am, night owl hours

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* 7. How much money, as in dollars per year, could your institution contribute to a virtual reference service? Past and current non-LSTA paying AskAway individual member libraries paid $800 per year.

$0 - $500 per year

$500 - $1000 per year

$1000 - $1500 per year

$1500 - $2000 per year

$2000+ per year

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* 8. How many hours of staff coverage, total per week, could your institution contribute to a virtual reference service, assuming the service would have a consortial component. Keep in mind that your staff could be responding to your own patrons questions as well as other institutions’ patrons?

0 - 5 hours per week

5 - 10 hours per week

10 - 15 hours per week

15 - 20 hours per week

20+ hours per week

Virtual Reference in Wisconsin

Help us direct the future of WI virtual reference

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* 2. Rate the "Importance" of the following aspects of virtual reference on a scale of 1 to 5, "Not at all Important" to "Extremely Important".

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* 3. Rate your "Satisfaction" with the following aspects of the existing AskAway service on a scale of 1 to 5, “Very Dissatisfied” to “Very Satisfied”:

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* 4. If money were not a concern, would you be interested in continuing with AskAway as it exists now?

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* 5. What would your ideal virtual reference service look like?

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* 6. For your institution, what days and hours are the most important to cover? Make multiple choices as appropriate.

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* 7. How much money, as in dollars per year, could your institution contribute to a virtual reference service? Past and current non-LSTA paying AskAway individual member libraries paid $800 per year.

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* 8. How many hours of staff coverage, total per week, could your institution contribute to a virtual reference service, assuming the service would have a consortial component. Keep in mind that your staff could be responding to your own patrons questions as well as other institutions’ patrons?

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* 9. Final Comments. What questions did we miss. Thanks.

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