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* 1. How well do the reception representatives at the GSPCA answer your questions?

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* 2. How long did you have to wait before a reception representative at the GSPCA began to help you?

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* 3. How many of your questions did the reception representatives at the GSPCA resolve?

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* 4. How well did the reception representatives at the GSPCA communicate with you?

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* 5. How clear was the information the reception representatives at the GSPCA gave you?

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* 6. How often do you have to wait on hold when calling reception at the GSPCA?

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* 7. How interested are you in receiving electronic information about our company?

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* 8. How useful is our service?

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* 9. How often do you use the GSPCA?

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* 10. We value feedback and would like you to please describe your last experience with the GSPCA and any other comments -

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