Exit this survey Hearings Division Customer Service Survey ATTENTION: THIS SURVEY IS FOR REVIEW OF CUSTOMER SERVICE ONLY. IF YOU HAVE A CONCERN, ISSUE OR PRAISE REGARDING A PARTICULAR STAFF MEMBER OF THIS AGENCY, PLEASE ADDRESS IN LETTER FORM TO BRYAN NIX, SR. APPEALS OFFICER IN A CONFIDENTIALLY ADDRESSED ENVELOPE. Question Title * 1. Please indicate the location your customer service experience took place: Hearings Office – 2200 S. Rancho Dr. Suite 210 Las Vegas, NV 89102 Appeals Office – 2200 S. Rancho Dr. Suite 220 Las Vegas, NV 89102 Hearings Office – 1050 E. Williams St. Suite 400 Carson City, NV 89701 Appeals Office – 1050 E. Williams St. Suite 450 Carson City, NV 89701 Question Title * 2. In evaluating your most recent customer service experience, the quality of service you received was: Superior Very Satisfactory About Average Somewhat unsatisfactory Very Poor Question Title * 3. Which of the following qualities apply to your experience with the service that was provided by the Hearings Division Staff (select any that apply): Patient Enthusiastic Listened Carefully Friendly Responsive Other Question Title * 4. If you had a negative experience, please briefly explain in the space provided below: Question Title * 5. Please rate the following features of your customer service experience by checking the most appropriate box for each feature: Very Good Good Fair Poor Very Poor Responsiveness Responsiveness Very Good Responsiveness Good Responsiveness Fair Responsiveness Poor Responsiveness Very Poor Professionalism Professionalism Very Good Professionalism Good Professionalism Fair Professionalism Poor Professionalism Very Poor Politeness Politeness Very Good Politeness Good Politeness Fair Politeness Poor Politeness Very Poor Knowledge of the problem Knowledge of the problem Very Good Knowledge of the problem Good Knowledge of the problem Fair Knowledge of the problem Poor Knowledge of the problem Very Poor Efficiency in solving the problem Efficiency in solving the problem Very Good Efficiency in solving the problem Good Efficiency in solving the problem Fair Efficiency in solving the problem Poor Efficiency in solving the problem Very Poor Manner of handling follow-up questions Manner of handling follow-up questions Very Good Manner of handling follow-up questions Good Manner of handling follow-up questions Fair Manner of handling follow-up questions Poor Manner of handling follow-up questions Very Poor Done