Exit

Thank you for taking the time to complete our Questionnaire which will be read by the Directors of the company as your feedback is very important to us.

As a thank you for your time, if the Questionnaire is completed within 60 days of delivery of your motorhome, we will post a £10 Gift Voucher to your home address which can be used onsite.

All information given within this survey will be used in compliance with GDPR and is only accessible by selected Brownhills personnel.

Question Title

* 1. Please confirm your details:

Question Title

* 2. Did you purchase a new or used motorhome?

Question Title

* 3. If you purchased a new motorhome, what brand of motorhome did you purchase?

Question Title

* 4. If you purchased a new motorhome, did advertising by the manufacturer of your motorhome play any part in your purchasing decision?

Question Title

* 5. If you purchased a new motorhome, did you visit the manufacturer's website as part of your purchasing decision?

Question Title

* 6. Did you visit the Freedom To Go website run by our industry body the National Caravan Council whilst considering your motorhome purchase?

Question Title

* 7. Please read the following statements in order and tick the first one that applied to you at the point that you decided to enquire about buying a motorhome.

Question Title

* 8. What would you describe as the single biggest reason for purchasing your motorhome from Brownhills?

Question Title

* 9. Prior to purchasing your new motorhome from Brownhills, did you already own a motorhome, and if so, was it acquired from Brownhills?

Question Title

* 10. Did Brownhills advertising, not including our website, play any part in your purchasing decision?

Question Title

* 11. If you answered 'Yes' above, would you please advise which type(s) of advertising influenced you to look further into buying from Brownhills?

Question Title

* 12. As part of your purchasing decision, did you use the Brownhills website?

Question Title

* 13. What directed you to the Brownhills website?

Question Title

* 14. Did any direct marketing by Brownhills e.g. email, call from a sales executive, play a part in your decision to purchase?

Question Title

* 15. Were you happy with the sales executive's product knowledge of the motorhome(s) you discussed?

Question Title

* 16. Were you offered a test drive?

Question Title

* 17. Did we discuss the following benefits with you? Please tick all that apply:

Question Title

* 18. Between ordering and collecting your motorhome, were you happy with the company's communication with you?

Question Title

* 19. Was your motorhome ready for collection on the date originally agreed at the time of ordering?

Question Title

* 20. Please tick 'Not Applicable' if you answered 'Yes' to the question above, otherwise if there was a delay in the handover date, was that delay properly communicated to you, and were you kept fully informed of the reason for the delay?

Question Title

* 21. On the day you collected your motorhome was it ready by the agreed time?

Question Title

* 22. Was the sales executive you purchased the vehicle from in attendance on the day you collected your motorhome?

Question Title

* 23. Was the handover carried out to your satisfaction, and were you happy to drive away in your motorhome fully confident that we had explained all of the controls?

Question Title

* 24. Were you happy with the knowledge of the person carrying out the handover?

Question Title

* 25. Did you receive a copy of a handover checklist?

Question Title

* 26. If you're not already a Brownhills Club Member, did you receive your Club Membership Card and pack either at the point of sale or on collection?

Question Title

* 27. Did the sales executive explain the benefits of becoming a Club Brownhills member?

Question Title

* 28. Did the Sales Executive contact you within the first few days of you collecting your new motorhome to ensure that there were no outstanding issues?

Question Title

* 29. Do you still have any unresolved issues following collection of your motorhome?

Question Title

* 30. If you have stated above that there are still unresolved issues, please detail below:

Question Title

* 31. Overall, how would you rate the whole motorhome purchasing experience from Brownhills?

Question Title

* 32. Based on your experience, would you recommend Brownhills to friends / family / colleagues?

Question Title

* 33. Are there any comments you wish to feed back to the Directors of Brownhills on your recent purchase, or do you have any suggestions that could improve the customer experience?

Question Title

* 34. For approximately how many years have you been motorhoming?

Question Title

* 35. During how many months of the year do you intend to use your motorhome?

Question Title

* 36. Will you use your motorhome abroad?

Question Title

* 37. Which of the following motorhome shows have you attended in the past year?

Question Title

* 38. Which of the following motorhome publications do you regularly read?

Question Title

* 39. Which of the following clubs are you a member of?

Question Title

* 40. Do you use Facebook and/or Twitter?

Question Title

* 41. Can we ask your age?

Question Title

* 42. Do you still work?

Question Title

* 43. A topical question in our industry is whether the Government's pension legislation reforms introduced a few years ago which enabled greater flexibility on how much can be withdrawn as a lump sum has had an effect on major purchases such as motorhomes and caravans. Did the legislation assist you in purchasing your motorhome?

T