Customer Experience Survey

Question Title

* Select the Business Unit you work with:

Biotech and Fermentation

Synthesis

Corticosteroids and Hormones

Francopia (Opiates and Opioids)

Chinoin (Prostaglandins)

Not aware

Question Title

* Please let us know which of the following parameters are most important to you?

	Not at all Important	Somewhat important	Important	Very Important	Extremely Important
Delivery	Delivery Not at all Important	Delivery Somewhat important	Delivery Important	Delivery Very Important	Delivery Extremely Important
Quality	Quality Not at all Important	Quality Somewhat important	Quality Important	Quality Very Important	Quality Extremely Important
Service	Service Not at all Important	Service Somewhat important	Service Important	Service Very Important	Service Extremely Important
Cost	Cost Not at all Important	Cost Somewhat important	Cost Important	Cost Very Important	Cost Extremely Important
Innovation	Innovation Not at all Important	Innovation Somewhat important	Innovation Important	Innovation Very Important	Innovation Extremely Important
People	People Not at all Important	People Somewhat important	People Important	People Very Important	People Extremely Important

Question Title

* How would you rate Sanofi Active Ingredient Solutions on the below mentioned parameters :

	Poor	Below average	Average	Above average	Excellent
Reliability	Reliability Poor	Reliability Below average	Reliability Average	Reliability Above average	Reliability Excellent
Delivery timelines	Delivery timelines Poor	Delivery timelines Below average	Delivery timelines Average	Delivery timelines Above average	Delivery timelines Excellent
High quality	High quality Poor	High quality Below average	High quality Average	High quality Above average	High quality Excellent
Flexibility	Flexibility Poor	Flexibility Below average	Flexibility Average	Flexibility Above average	Flexibility Excellent
Proactivity	Proactivity Poor	Proactivity Below average	Proactivity Average	Proactivity Above average	Proactivity Excellent
Good value for money	Good value for money Poor	Good value for money Below average	Good value for money Average	Good value for money Above average	Good value for money Excellent
Transparency	Transparency Poor	Transparency Below average	Transparency Average	Transparency Above average	Transparency Excellent
Innovation	Innovation Poor	Innovation Below average	Innovation Average	Innovation Above average	Innovation Excellent

Question Title

* How would you evaluate your company’s relationship with Sanofi Active Ingredient Solutions?

Not at all well

Not so well

Somewhat well

Very well

Extremely well

Not at all well

Not so well

Somewhat well

Very well

Extremely well

Any comments (please specify)

Question Title

* How would you rate the consistency of price and services offered by Sanofi Active Ingredient Solutions?

Poor

Below average

Average

Above average

Excellent

Poor

Below average

Average

Above average

Excellent

Any comments (please specify)

Question Title

* How would you rate the quality of Sanofi Active Ingredient Solutions services on the following parameters?

	Poor	Fair	Good	Very Good	Excellent	N/A
Knowledge of the Product & its application	Knowledge of the Product & its application Poor	Knowledge of the Product & its application Fair	Knowledge of the Product & its application Good	Knowledge of the Product & its application Very Good	Knowledge of the Product & its application Excellent	Knowledge of the Product & its application N/A
Response to emails/phone calls in a timely manner	Response to emails/phone calls in a timely manner Poor	Response to emails/phone calls in a timely manner Fair	Response to emails/phone calls in a timely manner Good	Response to emails/phone calls in a timely manner Very Good	Response to emails/phone calls in a timely manner Excellent	Response to emails/phone calls in a timely manner N/A
Communicate in a clear and precise manner	Communicate in a clear and precise manner Poor	Communicate in a clear and precise manner Fair	Communicate in a clear and precise manner Good	Communicate in a clear and precise manner Very Good	Communicate in a clear and precise manner Excellent	Communicate in a clear and precise manner N/A
Inform proactively about things that are relevant	Inform proactively about things that are relevant Poor	Inform proactively about things that are relevant Fair	Inform proactively about things that are relevant Good	Inform proactively about things that are relevant Very Good	Inform proactively about things that are relevant Excellent	Inform proactively about things that are relevant N/A
Open to suggestions & always looking to strengthen relationship	Open to suggestions & always looking to strengthen relationship Poor	Open to suggestions & always looking to strengthen relationship Fair	Open to suggestions & always looking to strengthen relationship Good	Open to suggestions & always looking to strengthen relationship Very Good	Open to suggestions & always looking to strengthen relationship Excellent	Open to suggestions & always looking to strengthen relationship N/A
Transparency	Transparency Poor	Transparency Fair	Transparency Good	Transparency Very Good	Transparency Excellent	Transparency N/A
Quality of response	Quality of response Poor	Quality of response Fair	Quality of response Good	Quality of response Very Good	Quality of response Excellent	Quality of response N/A
Frequency of visits	Frequency of visits Poor	Frequency of visits Fair	Frequency of visits Good	Frequency of visits Very Good	Frequency of visits Excellent	Frequency of visits N/A

Any comments (please specify)

Question Title

* How would you rate Sanofi Active Ingredient Solutions in terms of total value addition vis-a-vis other API suppliers?

	Very Low	Low	Equal	High	Very High
Delivery	Delivery Very Low	Delivery Low	Delivery Equal	Delivery High	Delivery Very High
Quality	Quality Very Low	Quality Low	Quality Equal	Quality High	Quality Very High
Service	Service Very Low	Service Low	Service Equal	Service High	Service Very High
Relationship	Relationship Very Low	Relationship Low	Relationship Equal	Relationship High	Relationship Very High
Innovation	Innovation Very Low	Innovation Low	Innovation Equal	Innovation High	Innovation Very High
Cost	Cost Very Low	Cost Low	Cost Equal	Cost High	Cost Very High

Any comments (please specify)

Question Title

* To what degree do you agree with the following statement: “Sanofi Active Ingredient Solutions Team made it easy for me to handle my issue.”

Strongly disagree

Disagree

Somewhat disagree

Neutral

Somewhat agree

Agree

Strongly agree

Strongly disagree

Disagree

Somewhat disagree

Neutral

Somewhat agree

Agree

Strongly agree

What can we improve to make it easier for you? Please be as specific as possible

Question Title

* How likely is it that you would recommend Sanofi Active Ingredient Solutions to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Customer Experience Survey

Question Title

* Select the Business Unit you work with:

Question Title

* Please let us know which of the following parameters are most important to you?

Question Title

* How would you rate Sanofi Active Ingredient Solutions on the below mentioned parameters :

Question Title

* How would you evaluate your company’s relationship with Sanofi Active Ingredient Solutions?

Question Title

* How would you rate the consistency of price and services offered by Sanofi Active Ingredient Solutions?

Question Title

* How would you rate the quality of Sanofi Active Ingredient Solutions services on the following parameters?

Question Title

* How would you rate Sanofi Active Ingredient Solutions in terms of total value addition vis-a-vis other API suppliers?

Question Title

* To what degree do you agree with the following statement: “Sanofi Active Ingredient Solutions Team made it easy for me to handle my issue.”

Question Title

* How likely is it that you would recommend Sanofi Active Ingredient Solutions to a friend or colleague?

Question Title

* Please provide reason for the above rating:

Question Title

* When you think of an API supplier, what are the 3 names that come to your mind?