2013 Customer & Product Survey Survey

Welcome! Thank you for visiting us online and taking the time to give us your opinions. In the questions below, you will be asked about your experience with Rustic Escentuals and suggestions for 2013. Your answers will be combined with those from other customers, allowing us to better serve your needs.

1. Looking forward to 2013, what products would you like to see us carry? (check all that apply)

Looking forward to 2013, what products would you like to see us carry? (check all that apply) More lip balm flavors More lotion bases Body Cream bases Body Butter bases Shampoo bases Concentrated Liquid Soap bases Jars for creams, body butters, scrubs, etc. More melt & pour soap bases Small glass candle containers Medium glass candle containers	Large glass candle containers Tin candle containers Bottles with misters Bottles with pumps Aluminum candle molds Wider selection of candle wicks Increased selection of candle dyes Increased selection of container waxes Increased selection of tart/votive/pillar waxes Increased selection of soy waxes	Increased selection of paraffin waxes Increased selection of para-soy waxes Increased selection of pre-printed ingredient labels Pre-printed scent name labels Jojoba beads Herbs & Botanicals Wide selection of soap and candle making kits Micas & Oxides Non-bleeding soap colorants Increased selection of butters & oils
Other (please specify)

2. What aspect of the website could we enhance to MOST improve your level of satisfaction?

What aspect of the website could we enhance to MOST improve your level of satisfaction?

3. Overall, how SATISFIED are you with your shopping experience(s) with us?

Overall, how SATISFIED are you with your shopping experience(s) with us? Extremely satisfied

Satisfied

Neutral

Somewhat unsatisfied

Very dissatisfied

Other (please specify)

4. Would you recommend our business to others?

Would you recommend our business to others? Absolutely

Most Likely

Neutral

Unlikely

Absolutely not

5. What aspect of our customer service could we enhance to MOST improve your level of satisfaction?

What aspect of our customer service could we enhance to MOST improve your level of satisfaction?

6. What is the ONE product you would like us to add? (Please be specific, and if you would like us to follow up with you regarding this question, please be sure to answer Question #10.)

What is the ONE product you would like us to add? (Please be specific, and if you would like us to follow up with you regarding this question, please be sure to answer Question #10.)

7. What can we do to improve the new Crafting Library to help crafters? (http://library.rusticescentuals.com/)

What can we do to improve the new Crafting Library to help crafters? (http://library.rusticescentuals.com/)

8. What changes can we make to MOST improve your level of satisfaction?

What changes can we make to MOST improve your level of satisfaction?

9. Costs of raw materials in Fragrance Oils have soared the last two years. Do you prefer a high quality/higher priced FO or a lower quality/lower priced FO?

Costs of raw materials in Fragrance Oils have soared the last two years. Do you prefer a high quality/higher priced FO or a lower quality/lower priced FO? I know good quality FO's are now going to cost more

I need the cheapest FO available, regardless of quality

I prefer mid-range price FO with acceptable/moderate performance

10. If you would like us to follow up with you regarding your feedback, please enter your name and email address below.

If you would like us to follow up with you regarding your feedback, please enter your name and email address below.

2013 Customer & Product Survey

Customer Survey