Email response times? Survey

33% of survey complete.

Do you feel people leave you sufficient time to respond to the emails they send you? Conversely do you leave the people to whom you send emails sufficient time?

This short survey should only take five minutes to complete.

All responses are confidential and we are only looking at the total responses.

We have a few copies of 'Brilliant Email' authored by Dr Monica Seeley which we will give to respondents picked at random. To enter the draw for a copy please provide your email address at the end of this survey.

Thank you for your time.

Question Title

1. How quickly do you expect a response from the emails you send?

Within 15 minutes

Within 30 minutes

Within one hour

Within two hours

Within half a day

Within a day

Within a couple of days

Question Title

2. How often do you feel people leave you sufficient time to reply properly to emails you receive?

Always

Frequently

Sometimes

Never

Question Title

3. How do you feel about the following statements? Please check the box which corresponds to your choice.

	Strongly agree	Agree	Disagree	Stongly disagree	No difference observed
A) Men expect a reply more quickly than women	A) Men expect a reply more quickly than women Strongly agree	A) Men expect a reply more quickly than women Agree	A) Men expect a reply more quickly than women Disagree	A) Men expect a reply more quickly than women Stongly disagree	A) Men expect a reply more quickly than women No difference observed
B) Internal senders expect a quicker response than external senders	B) Internal senders expect a quicker response than external senders Strongly agree	B) Internal senders expect a quicker response than external senders Agree	B) Internal senders expect a quicker response than external senders Disagree	B) Internal senders expect a quicker response than external senders Stongly disagree	B) Internal senders expect a quicker response than external senders No difference observed
C) Senior managers expect a faster response than more junior employees	C) Senior managers expect a faster response than more junior employees Strongly agree	C) Senior managers expect a faster response than more junior employees Agree	C) Senior managers expect a faster response than more junior employees Disagree	C) Senior managers expect a faster response than more junior employees Stongly disagree	C) Senior managers expect a faster response than more junior employees No difference observed
D) Young people expect a quicker response than older people	D) Young people expect a quicker response than older people Strongly agree	D) Young people expect a quicker response than older people Agree	D) Young people expect a quicker response than older people Disagree	D) Young people expect a quicker response than older people Stongly disagree	D) Young people expect a quicker response than older people No difference observed
E) Those on mobile devices (eg IPad, mobile phone) expect a faster response than those accessing their email on a PC/Laptop	E) Those on mobile devices (eg IPad, mobile phone) expect a faster response than those accessing their email on a PC/Laptop Strongly agree	E) Those on mobile devices (eg IPad, mobile phone) expect a faster response than those accessing their email on a PC/Laptop Agree	E) Those on mobile devices (eg IPad, mobile phone) expect a faster response than those accessing their email on a PC/Laptop Disagree	E) Those on mobile devices (eg IPad, mobile phone) expect a faster response than those accessing their email on a PC/Laptop Stongly disagree	E) Those on mobile devices (eg IPad, mobile phone) expect a faster response than those accessing their email on a PC/Laptop No difference observed