Exit this survey Customer Service 1. Default Section Question Title 1. On a scale of 1 to 10, where 1 is poor and 10 is excellent... Score How would you rate the appointment making process? 1 2 3 4 5 6 7 8 9 10 How would you rate the appointment making process? Score menu Comments on this process Question Title 2. On a scale of 1 to 10, where 1 is poor and 10 is excellent… Score My Consultant How would you rate the appearance and professionalism of the consultant? 1 2 3 4 5 6 7 8 9 10 How would you rate the appearance and professionalism of the consultant? Score menu Alan Swaby Phil Nicholson Marie Brown Lawrence Alexander Alan Hibbard Other (name below) Igor Alexander Dan Attfield Mike Clarkson Amy Cole John Pullen Mark Taylor Lloyd Taylor Bryan Willison Ian Elmer James Necker David Blakesley Tony Couzens Trevor Kettle Mike Rogers James Town Gary Power Greg Bedford Carolyn Gilligan Kirsty Burke Paresh Shah Steve Stapleton How would you rate the appearance and professionalism of the consultant? My Consultant menu Comments Question Title 3. On a scale of 1 to 10, where 1 is poor and 10 is excellent… Score How would you rate the way the information was presented and explained to you? 1 2 3 4 5 6 7 8 9 10 How would you rate the way the information was presented and explained to you? Score menu Comments Question Title 4. On a scale of 1 to 10, where 1 is poor and 10 is excellent… Score How satisfied were you with the time taken to receive your final documents? 1 2 3 4 5 6 7 8 9 10 How satisfied were you with the time taken to receive your final documents? Score menu Comments Question Title 5. On a scale of 1 to 10, where 1 is poor and 10 is excellent… Score How well did the documents express your wishes? 1 2 3 4 5 6 7 8 9 10 How well did the documents express your wishes? Score menu Comments Question Title 6. On a scale of 1 to 10, where 1 is poor and 10 is excellent… Score How would you rate our communication with you? 1 2 3 4 5 6 7 8 9 10 How would you rate our communication with you? Score menu Other (please specify) Question Title 7. Would you recommend our service? Yes No Maybe Comments Question Title 8. We are proud that much of our new business comes via referrals from existing clients. To show our appreciation for each introduction that leads to a Will instruction being taken and completed we pay a £50 reward.We realise that before you introduce someone to us you would want to speak to them first. If you do make a referral we will not contact them for 10 days to give you a chance to do just that. Please complete their details below giving their name together with their daytime and evening telephone numbers. Question Title 9. Please provide your name, postcode and current email address Name: Post Code: Email Address: Done
