Annual Executive Survey 2012

Question Title

* 1. What is your title?

CEO, CFO, COO or other C-level

Director/Manager

Question Title

* 2. Please select your organization type.

Critical Access Hospital

Independent community hospital or system with fewer than three hospitals

IDN (Integrated Delivery Network) or system with four or more hospitals

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* 3. "Revenue Integrity is the acheivement of operational efficiency, compliance and legitimate reimbursement." Please choose the statement below that best matches your feelings about revenue integrity.

I've heard the term

It sounds like a good idea

Buzz-phrase

We are investigating organization models that support revenue integrity

Revenue integrity is essential to my organization's financial health

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* 4. Do you expect the industry's rapid rate of mergers and acquisitions to affect your hospital or system?

Yes, we're actively looking to acquire other facilities

Maybe, we're open to acquiring other facilities

No, we do not expect our situation to change

Maybe, we're open to being acquired by another system

Yes, we're actively looking to be acquired by another system

We want to stay independent and are looking at affiliations

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* 5. What industry trends do you expect to have the greatest impact over the next five years? (Please select all that apply)

	Very large impact	Large impact	Some impact	Little impact	Very little impact
Changing payment models	Changing payment models Very large impact	Changing payment models Large impact	Changing payment models Some impact	Changing payment models Little impact	Changing payment models Very little impact
Accountable Care Organizations	Accountable Care Organizations Very large impact	Accountable Care Organizations Large impact	Accountable Care Organizations Some impact	Accountable Care Organizations Little impact	Accountable Care Organizations Very little impact
Physician hiring and alignment	Physician hiring and alignment Very large impact	Physician hiring and alignment Large impact	Physician hiring and alignment Some impact	Physician hiring and alignment Little impact	Physician hiring and alignment Very little impact
Cost containment	Cost containment Very large impact	Cost containment Large impact	Cost containment Some impact	Cost containment Little impact	Cost containment Very little impact
Data processing and reporting	Data processing and reporting Very large impact	Data processing and reporting Large impact	Data processing and reporting Some impact	Data processing and reporting Little impact	Data processing and reporting Very little impact

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* 6. Within your hospital or system, what are your greatest financial priorities? (Please rank your top five)

	Greatest priority	Second priority	Third priority	Fourth priority	Lowest priority
Receiving proper reimbursement from private payors	Receiving proper reimbursement from private payors Greatest priority	Receiving proper reimbursement from private payors Second priority	Receiving proper reimbursement from private payors Third priority	Receiving proper reimbursement from private payors Fourth priority	Receiving proper reimbursement from private payors Lowest priority
Receiving proper reimbursement from Medicare/Medicaid	Receiving proper reimbursement from Medicare/Medicaid Greatest priority	Receiving proper reimbursement from Medicare/Medicaid Second priority	Receiving proper reimbursement from Medicare/Medicaid Third priority	Receiving proper reimbursement from Medicare/Medicaid Fourth priority	Receiving proper reimbursement from Medicare/Medicaid Lowest priority
Complexity of reimbursement requirements from government payors	Complexity of reimbursement requirements from government payors Greatest priority	Complexity of reimbursement requirements from government payors Second priority	Complexity of reimbursement requirements from government payors Third priority	Complexity of reimbursement requirements from government payors Fourth priority	Complexity of reimbursement requirements from government payors Lowest priority
Compliance with changing regulatory requirements	Compliance with changing regulatory requirements Greatest priority	Compliance with changing regulatory requirements Second priority	Compliance with changing regulatory requirements Third priority	Compliance with changing regulatory requirements Fourth priority	Compliance with changing regulatory requirements Lowest priority
Receiving proper reimbursement for pharmaceuticals	Receiving proper reimbursement for pharmaceuticals Greatest priority	Receiving proper reimbursement for pharmaceuticals Second priority	Receiving proper reimbursement for pharmaceuticals Third priority	Receiving proper reimbursement for pharmaceuticals Fourth priority	Receiving proper reimbursement for pharmaceuticals Lowest priority
Receiving proper reimbursement for codable supplies	Receiving proper reimbursement for codable supplies Greatest priority	Receiving proper reimbursement for codable supplies Second priority	Receiving proper reimbursement for codable supplies Third priority	Receiving proper reimbursement for codable supplies Fourth priority	Receiving proper reimbursement for codable supplies Lowest priority
Meeting requests for accurate patient estimates	Meeting requests for accurate patient estimates Greatest priority	Meeting requests for accurate patient estimates Second priority	Meeting requests for accurate patient estimates Third priority	Meeting requests for accurate patient estimates Fourth priority	Meeting requests for accurate patient estimates Lowest priority
Meeting requests for records of RAC and other audits	Meeting requests for records of RAC and other audits Greatest priority	Meeting requests for records of RAC and other audits Second priority	Meeting requests for records of RAC and other audits Third priority	Meeting requests for records of RAC and other audits Fourth priority	Meeting requests for records of RAC and other audits Lowest priority
The increasing number of claim denials	The increasing number of claim denials Greatest priority	The increasing number of claim denials Second priority	The increasing number of claim denials Third priority	The increasing number of claim denials Fourth priority	The increasing number of claim denials Lowest priority
Setting pricing strategy for your market	Setting pricing strategy for your market Greatest priority	Setting pricing strategy for your market Second priority	Setting pricing strategy for your market Third priority	Setting pricing strategy for your market Fourth priority	Setting pricing strategy for your market Lowest priority

Question Title

* 7. Within your hospital or system, what are the strongest opportunities to improve financial performance? (Please select all that apply)

	Very strong opportunity	Strong opportunity	Some opportunity	Weak opportunity	Little or no opportunity
Optimizing pricing for competitive pricing and accurate reimbursement	Optimizing pricing for competitive pricing and accurate reimbursement Very strong opportunity	Optimizing pricing for competitive pricing and accurate reimbursement Strong opportunity	Optimizing pricing for competitive pricing and accurate reimbursement Some opportunity	Optimizing pricing for competitive pricing and accurate reimbursement Weak opportunity	Optimizing pricing for competitive pricing and accurate reimbursement Little or no opportunity
Improving charge capture and coding	Improving charge capture and coding Very strong opportunity	Improving charge capture and coding Strong opportunity	Improving charge capture and coding Some opportunity	Improving charge capture and coding Weak opportunity	Improving charge capture and coding Little or no opportunity
Improving denials prevention and management	Improving denials prevention and management Very strong opportunity	Improving denials prevention and management Strong opportunity	Improving denials prevention and management Some opportunity	Improving denials prevention and management Weak opportunity	Improving denials prevention and management Little or no opportunity
Improving underpayment detection and management	Improving underpayment detection and management Very strong opportunity	Improving underpayment detection and management Strong opportunity	Improving underpayment detection and management Some opportunity	Improving underpayment detection and management Weak opportunity	Improving underpayment detection and management Little or no opportunity
Improving audit prevention and appeals management	Improving audit prevention and appeals management Very strong opportunity	Improving audit prevention and appeals management Strong opportunity	Improving audit prevention and appeals management Some opportunity	Improving audit prevention and appeals management Weak opportunity	Improving audit prevention and appeals management Little or no opportunity
Improving operational efficiencies across departments	Improving operational efficiencies across departments Very strong opportunity	Improving operational efficiencies across departments Strong opportunity	Improving operational efficiencies across departments Some opportunity	Improving operational efficiencies across departments Weak opportunity	Improving operational efficiencies across departments Little or no opportunity
Managing compliance	Managing compliance Very strong opportunity	Managing compliance Strong opportunity	Managing compliance Some opportunity	Managing compliance Weak opportunity	Managing compliance Little or no opportunity

Question Title

* 8. Which of these has your hospital or system done in the past three years to improve financial performance? (Please select all that apply)

Established a revenue integrity department

Established a director-level or above revenue integrity title

Invested in a chargemaster management/automation tools

Invested in tools for improved charge capture

Invested in denials management tools

Invested in audit management tools

Invested in audit appeal services

Invested in patient estimate software

Added staff to address revenue cycle challenges/improve revenue integrity

Question Title

* 9. What are the most important ways you stay informed of industry events and trends? (Please select all that apply)

	Vital	Very important	Somewhat important	Not very important	Unimportant
Professional association national meetings	Professional association national meetings Vital	Professional association national meetings Very important	Professional association national meetings Somewhat important	Professional association national meetings Not very important	Professional association national meetings Unimportant
Professional association local meetings	Professional association local meetings Vital	Professional association local meetings Very important	Professional association local meetings Somewhat important	Professional association local meetings Not very important	Professional association local meetings Unimportant
Professional association publications	Professional association publications Vital	Professional association publications Very important	Professional association publications Somewhat important	Professional association publications Not very important	Professional association publications Unimportant
Direct emails from industry publications (HFMA, Beckers, etc.)	Direct emails from industry publications (HFMA, Beckers, etc.) Vital	Direct emails from industry publications (HFMA, Beckers, etc.) Very important	Direct emails from industry publications (HFMA, Beckers, etc.) Somewhat important	Direct emails from industry publications (HFMA, Beckers, etc.) Not very important	Direct emails from industry publications (HFMA, Beckers, etc.) Unimportant
Websites of industry publications	Websites of industry publications Vital	Websites of industry publications Very important	Websites of industry publications Somewhat important	Websites of industry publications Not very important	Websites of industry publications Unimportant
Print magazines of industry publications	Print magazines of industry publications Vital	Print magazines of industry publications Very important	Print magazines of industry publications Somewhat important	Print magazines of industry publications Not very important	Print magazines of industry publications Unimportant

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* 10. How involved are you in social media?

I don't participate in any social media

I have Facebook for personal use

I have LinkedIn for professional use

I have both Facebook and LinkedIn

I'm a social media power user; Facebook, LinkedIn, Twitter and more

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* 11. To ensure you are one of the first to see the survey results and are entered into a drawing for a $250 Amazon gift card, please enter a valid email address.