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CSR Survey
1.
What’s is your title?
CSR
Candidate Care
Exams Accommodations
Application Processor
Senior CSR
Supervisor
Other (please specify)
2.
What do you want our candidate’s to think of when they think of the service we provide?
That we have integrity
That we provide quality services
That our services are easily accessible
That we are receptive to their needs
That we listen and are empathetic
Other (please specify)
3.
What do you want PSI to think of when they think about the service YOU provide our candidates?
That I’m dependable and trustworthy
That I am accountable for my performance
That I take ownership of any candidate issues I encounter
That I have a friendly attitude
That I have strong knowledge of the services I provide
Other (please specify)
4.
What value are we providing to candidates?
Helpful and knowledgeable assistance during the exam process
Personal attention
Fair treatment
Other (please specify)
Current Progress,
0 of 4 answered