Client Feedback Survey Client Feedback Survey Thank you for taking the time to complete our feedback survey. Question Title * 1. Address Name Address Address 2 City/Town Postal Code Email Address Phone Number Question Title * 2. Thinking of the times you have phoned the practice, how do you rate the ability to get through to the practice by telephone? very good Good Average Poor Very poor Other (please specify) Question Title * 3. Thinking of times you have booked an appointment, how do you rate the availability and convenience of the appointment times offered? Very good Good Average Poor Very poor Other (please specify) Question Title * 4. How would you rate the way you and your pet were treated by the receptionist? Very good Good Average Poor Very poor Please use this box to give any further feedback regarding this question. Question Title * 5. How long do you normally have to wait for your consultation? Mostly on time 5 minutes or less 5-10 minutes 15 minutes or more please give any additional feedback Question Title * 6. How often do you get to see the vet of you choice? Always Mostly Sometimes Rarely Never Not applicable Other (please specify) Question Title * 7. Thinking about your consultation, how thoroughly do you feel your pet was examined? Very thoroughly examined Thoroughly examined Average examination Poor examination Very poor examination Other (please specify) Question Title * 8. Thinking about your consultation, how well did the vet (nurse) explain any problems identified and/ or the treatment needed? Very good Good Average Poor Very poor please give any additional information Question Title * 9. How would you rate the value for money of veterinary services?? Excellent Above average Average Below average Poor Question Title * 10. Would you recommend Advance Veterinary Care to your friends and family? Definitely no Probably no Probably yes Definitely yes Done