Insurance Journal Florida Agency/Markets Survey 2012

This brief 20-question survey is intended for owners and managers of Florida property/casualty insurance agencies. All responses are confidential.

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* 1. Please indicate the region of Florida where your agency is headquartered.

Northwest

North Central

Northeast

East Central

Tampa Bay

Southwest

South Central

Southeast

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* 2. Is your primary function:

President/CEO

Office Manager

Accounting Manager

Personal Lines Manager

Commercial Lines Manager

Marketing Manager

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* 3. What was your agency's total property/casualty premium volume in Florida in 2011?

Under $1 million

$1 million - $5 million

$5 million- $10 million

$10 million - $25 million

$25 million - $50 million

$50 million - $100 million

$100 million or more

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* 4. How many employees does your agency currently have in Florida?

1 to 5

6 to 10

11 to 20

21 to 30

31 to 50

51 to 75

76 to 100

101 to 150

More than 150

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* 5. Rate the importance of legislative and/or regulatory action on the following insurance issues?

	Very Important	Important	Not Important
Personal Injury Protection (PIP)	Personal Injury Protection (PIP) Very Important	Personal Injury Protection (PIP) Important	Personal Injury Protection (PIP) Not Important
Homeowners Insurance Rates	Homeowners Insurance Rates Very Important	Homeowners Insurance Rates Important	Homeowners Insurance Rates Not Important
Commercial Property Insurance Rates	Commercial Property Insurance Rates Very Important	Commercial Property Insurance Rates Important	Commercial Property Insurance Rates Not Important
Doctor-Dispensed Drugs	Doctor-Dispensed Drugs Very Important	Doctor-Dispensed Drugs Important	Doctor-Dispensed Drugs Not Important
Medical Malpractice Tort Reform	Medical Malpractice Tort Reform Very Important	Medical Malpractice Tort Reform Important	Medical Malpractice Tort Reform Not Important
Depopulating Citizens Property Insurance	Depopulating Citizens Property Insurance Very Important	Depopulating Citizens Property Insurance Important	Depopulating Citizens Property Insurance Not Important
Texting While Driving	Texting While Driving Very Important	Texting While Driving Important	Texting While Driving Not Important
Workers' Compensation	Workers' Compensation Very Important	Workers' Compensation Important	Workers' Compensation Not Important
Surplus Lines Taxation	Surplus Lines Taxation Very Important	Surplus Lines Taxation Important	Surplus Lines Taxation Not Important
Hurricane Fund	Hurricane Fund Very Important	Hurricane Fund Important	Hurricane Fund Not Important
Federal flood Insurance	Federal flood Insurance Very Important	Federal flood Insurance Important	Federal flood Insurance Not Important
Health insurance	Health insurance Very Important	Health insurance Important	Health insurance Not Important

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* 6. Do you think Florida should ban texting while driving?

Yes

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* 7. Do you think surplus lines insurance companies should be permitted to assume some policies from Citizens Property Insurance to help depopulate the state-backed insurer?

Yes

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* 8. How do you rate the overall performance of these officials and executives?

	A Excellent	B Very Good	C Good	D Fair	F Poor
Gov. Rick Scott	Gov. Rick Scott A Excellent	Gov. Rick Scott B Very Good	Gov. Rick Scott C Good	Gov. Rick Scott D Fair	Gov. Rick Scott F Poor
CFO Jeff Atwater	CFO Jeff Atwater A Excellent	CFO Jeff Atwater B Very Good	CFO Jeff Atwater C Good	CFO Jeff Atwater D Fair	CFO Jeff Atwater F Poor
Ins. Cmsr. McCarty	Ins. Cmsr. McCarty A Excellent	Ins. Cmsr. McCarty B Very Good	Ins. Cmsr. McCarty C Good	Ins. Cmsr. McCarty D Fair	Ins. Cmsr. McCarty F Poor
Fla. Senate Leaders	Fla. Senate Leaders A Excellent	Fla. Senate Leaders B Very Good	Fla. Senate Leaders C Good	Fla. Senate Leaders D Fair	Fla. Senate Leaders F Poor
Fla. House Leaders	Fla. House Leaders A Excellent	Fla. House Leaders B Very Good	Fla. House Leaders C Good	Fla. House Leaders D Fair	Fla. House Leaders F Poor
Agency Assn. Leaders	Agency Assn. Leaders A Excellent	Agency Assn. Leaders B Very Good	Agency Assn. Leaders C Good	Agency Assn. Leaders D Fair	Agency Assn. Leaders F Poor
P/C Company Execs	P/C Company Execs A Excellent	P/C Company Execs B Very Good	P/C Company Execs C Good	P/C Company Execs D Fair	P/C Company Execs F Poor
Citizens Property Mgmnt.	Citizens Property Mgmnt. A Excellent	Citizens Property Mgmnt. B Very Good	Citizens Property Mgmnt. C Good	Citizens Property Mgmnt. D Fair	Citizens Property Mgmnt. F Poor

Question Title

* 9. Please rate the following Florida private insurance markets overall, taking into consideration their pricing adequacy, coverage adequacy, market availability, ease of access and agency commissions.

	Poor	Fair	Good	Excellent
Private Passenger Auto	Private Passenger Auto Poor	Private Passenger Auto Fair	Private Passenger Auto Good	Private Passenger Auto Excellent
Homeowners	Homeowners Poor	Homeowners Fair	Homeowners Good	Homeowners Excellent
Condo owners	Condo owners Poor	Condo owners Fair	Condo owners Good	Condo owners Excellent
Tenants	Tenants Poor	Tenants Fair	Tenants Good	Tenants Excellent
Commercial General Liability	Commercial General Liability Poor	Commercial General Liability Fair	Commercial General Liability Good	Commercial General Liability Excellent
Commercial Property- Condos	Commercial Property- Condos Poor	Commercial Property- Condos Fair	Commercial Property- Condos Good	Commercial Property- Condos Excellent
Commercial Property-Other	Commercial Property-Other Poor	Commercial Property-Other Fair	Commercial Property-Other Good	Commercial Property-Other Excellent
Commercial Auto	Commercial Auto Poor	Commercial Auto Fair	Commercial Auto Good	Commercial Auto Excellent
Motorcycles	Motorcycles Poor	Motorcycles Fair	Motorcycles Good	Motorcycles Excellent
Small Business Workers’ Compensation	Small Business Workers’ Compensation Poor	Small Business Workers’ Compensation Fair	Small Business Workers’ Compensation Good	Small Business Workers’ Compensation Excellent
Mid Market Workers’ Compensation	Mid Market Workers’ Compensation Poor	Mid Market Workers’ Compensation Fair	Mid Market Workers’ Compensation Good	Mid Market Workers’ Compensation Excellent
Medical Malpractice	Medical Malpractice Poor	Medical Malpractice Fair	Medical Malpractice Good	Medical Malpractice Excellent
Other Professional Liability	Other Professional Liability Poor	Other Professional Liability Fair	Other Professional Liability Good	Other Professional Liability Excellent

Other (please specify)

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* 10. In 2011, did your agency staff size in Florida change?

Increased

Decreased

Stayed the same

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* 11. In 2012, how do you anticipate your agency staff size in Florida to change?

Increase

Decrease

Stay the same

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* 12. Which, if any, of the following actions do you anticipate your agency taking in 2012?

Sell agency

Buy agency

Join a cluster or aggregator

Upgrade agency technology

Expand into new geographic territory

Restrict business in Florida

Expand into new insurance market

Withdraw from an insurance market

Add a carrier

Drop a carrier

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* 13. Describe how much your agency's Florida revenues were up or down in 2011 compared to 2010 by line of business.

	(-) 1-10%	(-) 11-30%	Decreased more than 30%	0%	(+) 1-10%	(+) 11-30%	Increased more than 30%
Commercial Lines	Commercial Lines (-) 1-10%	Commercial Lines (-) 11-30%	Commercial Lines Decreased more than 30%	Commercial Lines 0%	Commercial Lines (+) 1-10%	Commercial Lines (+) 11-30%	Commercial Lines Increased more than 30%
Personal Lines	Personal Lines (-) 1-10%	Personal Lines (-) 11-30%	Personal Lines Decreased more than 30%	Personal Lines 0%	Personal Lines (+) 1-10%	Personal Lines (+) 11-30%	Personal Lines Increased more than 30%
Employee Benefits/Life	Employee Benefits/Life (-) 1-10%	Employee Benefits/Life (-) 11-30%	Employee Benefits/Life Decreased more than 30%	Employee Benefits/Life 0%	Employee Benefits/Life (+) 1-10%	Employee Benefits/Life (+) 11-30%	Employee Benefits/Life Increased more than 30%
Fee Income (consulting, other)	Fee Income (consulting, other) (-) 1-10%	Fee Income (consulting, other) (-) 11-30%	Fee Income (consulting, other) Decreased more than 30%	Fee Income (consulting, other) 0%	Fee Income (consulting, other) (+) 1-10%	Fee Income (consulting, other) (+) 11-30%	Fee Income (consulting, other) Increased more than 30%

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* 14. Describe how much you expect your agency's Florida revenues will change in 2012 compared to 2011 by line of business.

	(-) 1-10%	(-) 11-30%	Decrease more than 30%	0%	(+) 1-10%	Increase more than 30%
Commercial Lines	Commercial Lines (-) 1-10%	Commercial Lines (-) 11-30%	Commercial Lines Decrease more than 30%	Commercial Lines 0%	Commercial Lines (+) 1-10%	Commercial Lines Increase more than 30%
Personal Lines	Personal Lines (-) 1-10%	Personal Lines (-) 11-30%	Personal Lines Decrease more than 30%	Personal Lines 0%	Personal Lines (+) 1-10%	Personal Lines Increase more than 30%
Employee Benefits/Life	Employee Benefits/Life (-) 1-10%	Employee Benefits/Life (-) 11-30%	Employee Benefits/Life Decrease more than 30%	Employee Benefits/Life 0%	Employee Benefits/Life (+) 1-10%	Employee Benefits/Life Increase more than 30%
Fee Income (consulting, other)	Fee Income (consulting, other) (-) 1-10%	Fee Income (consulting, other) (-) 11-30%	Fee Income (consulting, other) Decrease more than 30%	Fee Income (consulting, other) 0%	Fee Income (consulting, other) (+) 1-10%	Fee Income (consulting, other) Increase more than 30%

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* 15. Are you seeing signs of economic recovery in your agency's Florida commercial lines book of business?

Yes

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* 16. Are you seeing signs of economic recovery in your agency's Florida personal lines book of business?

Yes

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* 17. For 2011, which, if any, of the following strategies did your agency implement in Florida? (Please check all that apply.)

Cut benefits

Shifted health plan costs to employees

Increased benefits

Forced reduction of employees

Postponed hiring

Postponed raises

Increased hiring

Increased compensation

Other (please specify)

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* 18. For 2012, which, if any, of the following strategies does your agency plan to pursue in Florida? (Please check all that apply.)

Cut benefits

Shift health plan costs to employees

Increase benefits

Force reduction of employees

Postpone hiring

Postpone raises

Increase hiring

Increase compensation

Other (please specify)

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* 19. There is much written about Florida's insurance climate that is negative. What can you say about Florida's insurance climate that is positive and perhaps overlooked?

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* 20. ALL responses and participants to this survey will remain confidential. However, Insurance Journal will send the final survey report to you by email if you enter your email here. Thank you.

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Agency:

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