Legal Needs Assessment Survey - Colorado Legal Services - Community
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Legal Needs Survey - Colorado Legal Services

 
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The purpose of this survey is to determine the most pressing current and evolving legal needs of Colorado Legal Services' (CLS) low-income client community, so that CLS may appropriately focus its limited resources to meet those needs. You will be asked to rate, in levels of importance, both broad categories of law and subcategories of legal issues that are associated with each broad category. To help inform your choices, the following are the broad categories of law that will be listed in the survey: Civil Rights, Community Legal Education, Consumer, Disability Benefits, Education, Employment, Family, Health, Home Ownership, Immigration, Income Maintenance, Individual Rights, Landlord/Tenant, Native American, Public Housing and Senior Issues. Thank you for your time and assistance with this important survey.

1. How important is it for CLS to focus its resources in the area of Civil Rights?

 Very ImportantImportantSomewhat ImportantNot Important
Civil Rights

2. If you checked Very Important or Important in 1., how important is it for CLS to focus on the following areas of Civil Rights:

 Very ImportantImportantSomewhat ImportantNot Important
Discrimination by Government Officials
Government Officials Detaining People without Cause
Lack of Qualified Interpreters in the Courts, Welfare Offices, Police Stations
Other

3. How important is it for CLS to focus its resources in the area of Community Legal Education?

 Very ImportantImportantSomewhat ImportantNot Important
Community Legal Education

4. If you checked Very Important or Important in 3., how important is it for CLS to focus on the following areas of Community Legal Education:

 Very ImportantImportantSomewhat ImportantNot Important
Information re: Consumer Issues
Information re: Eligibility for Public Assistance Benefits
Information re: Name Change
Information re: Pro Se Filing in Family Cases
Information re: Tenants' Rights
Information re: Wills, Living Wills, Durable Powers of Attorney
Other

5. How important is it for CLS to focus its resources in the area of Consumer Issues involving Debtors?

 Very ImportantImportantSomewhat ImportantNot Important
Consumer Issues involving Debtors

6. If you checked Very Important or Important in 5., how important is it for CLS to focus on the following areas of Consumer Issues involving Debtors:

 Very ImportantImportantSomewhat ImportantNot Important
Collection Issues
Collection Agency Abuses
Wage Garnishments
Repossessions
Bankruptcies
Other

7. How important is it for CLS to focus its resources in the area of Consumer Issues involving Loans and Utilities?

 Very ImportantImportantSomewhat ImportantNot Important
Consumer Issues involving Loans and Utilities

8. If you checked Very Important or Important in 7., how important is it for CLS to focus on the following areas of Consumer Issues involving Loans and Utilities:

 Very ImportantImportantSomewhat ImportantNot Important
Loans/Installment Purchases
Public Utilities (Deposits; Reconnections; Shut-offs)
Other

9. How important is it for CLS to focus its resources in the area of Consumer Issues involving Purchasing Problems?

 Very ImportantImportantSomewhat ImportantNot Important
Consumer Issues involving Purchasing Problems

10. If you checked Very Important or Important in 9., how important is it for CLS to focus on the following areas of Consumer Issues involving Purchasing Problems:

 Very ImportantImportantSomewhat ImportantNot Important
Problems with Faulty Merchandise or Dishonest Seller Practices
Contracts/Warranties
Problems with Repairs
Other

11. How important is it for CLS to focus its resources in the area of Disability Benefits (SSI, SSDI)?

 Very ImportantImportantSomewhat ImportantNot Important
Disability Benefits (SSI, SSDI)

12. If you checked Very Important or Important in 11., how important is it for CLS to focus on the following areas of Disability Benefits:

 Very ImportantImportantSomewhat ImportantNot Important
Supplemental Security Income (SSI)
Social Security Disability Insurance (SSDI)
Black Lung
Other

13. How important is it for CLS to focus its resources in the area of Education?

 Very ImportantImportantSomewhat ImportantNot Important
Education

14. If you checked Very Important or Important in 13., how important is it for CLS to focus on the following areas of Education:

 Very ImportantImportantSomewhat ImportantNot Important
Special Education Issues
Assistance and Representation in Due Process Hearings
Discrimination Issues
Other

15. How important is it for CLS to focus its resources in the area of Employment Issues involving Treatment at Work?

 Very ImportantImportantSomewhat ImportantNot Important
Employment Issues involving Treatment at Work

16. If you checked Very Important or Important in 15., how important is it for CLS to focus on the following areas of Employment Issues involving Treatment at Work:

 Very ImportantImportantSomewhat ImportantNot Important
Retaliation (for applying for worker's comp or unemployment comp, for making a health or safey complaint, for asking for better wages or working conditions)
Sexual Harassment
Discrimination Complaints
Unscrupulous Farm Labor Contractors
Other

17. How important is it for CLS to focus its resources in the area of Employment Issues involving Wage Problems?

 Very ImportantImportantSomewhat ImportantNot Important
Employment Issues involving Wage Problems

18. If you checked Very Important or Important in 17., how important is it for CLS to focus on the following areas of Employment Issues involving Wage Problems?

 Very ImportantImportantSomewhat ImportantNot Important
Issues with Employers Paying Less than Minimum Wage or Less than Promised Wage
Bonuses that are not Paid
Unauthorized Deductions from Wages
Working Conditions
Other

19. How important is it for CLS to focus its resources in the area of Family Law Issues involving Domestic Violence?

 Very ImportantImportantSomewhat ImportantNot Important
Family Law Issues involving Domestic Violence

20. If you checked Very Important or Important in 19., how important is it for CLS to focus on the following areas of Family Law Issues involving Domestic Violence?

 Very ImportantImportantSomewhat ImportantNot Important
Dissolution of Marriage (Divorce)
Allocation of Parental Responsibilities (Custody)
Post-decree Domestic Relations Issues
Child Support Issues
Temporary and Permanent Orders of Protection
Termination of Parental Rights
Child Snatch Cases
Grandparent Visitation
Paternity
Other

21. How important is it for CLS to focus its resources in the area of Family Law Issues not involving Domestic Violence?

 Very ImportantImportantSomewhat ImportantNot Important
Family Law Issues not involving Domestic Violence

22. If you checked Very Important or Important in 21., how important is it for CLS to focus on the following areas of Family Law Issues not involving Domestic Violence:

 Very ImportantImportantSomewhat ImportantNot Important
Dissolution of Marriage/Legal Separation (Divorce)
Allocation of Parental Responsibilities (Custody)
Child Support Issues
Post-decree Issues
Guardianship
Adoption
Paternity
Name Change
Termination of Parental Rights
Child Snatch Cases
Grandparent Visitation
Other

23. How important is it for CLS to focus its resources in the area of Health?

 Very ImportantImportantSomewhat ImportantNot Important
Health

24. If you checked Very Important or Important in 23., how important is it for CLS to focus on the following areas of Health:

 Very ImportantImportantSomewhat ImportantNot Important
Access to Hospital and Emergency Care
Home and Community Based services (HCBS)
Medicaid
Medicaid Nursing Home Benefits
Medicare
Other

25. How important is it for CLS to focus its resources in the area of Health and Safety Issues at Work?

 Very ImportantImportantSomewhat ImportantNot Important
Health and Safety Issues at Work

26. If you checked Very Important or Important in 25., how important is it for CLS to focus on the following areas of Health and Safety Issues at Work:

 Very ImportantImportantSomewhat ImportantNot Important
Exposure to Pesticides
Lack of Adequate Bathrooms
Lack of Water or Hand-Washing Facilities
Presence of Hazards
Other

27. How important is it for CLS to focus its resources in the area of Home Ownership?

 Very ImportantImportantSomewhat ImportantNot Important
Home Ownership

28. If you checked Very Important or Important in 27., how important is it for CLS to focus on the following areas of Home Ownership:

 Very ImportantImportantSomewhat ImportantNot Important
Home Repair Issues
Foreclosures
Predatory Mortgage Lending
Mobile Home Issues
Other

29. How important is it for CLS to focus its resources in the area of Immigration/Naturalization?

 Very ImportantImportantSomewhat ImportantNot Important
Immigration/Naturalization

30. If you checked Very Important or Important in 29., how important is it for CLS to focus on the following areas of Immigration/Naturalization:

 Very ImportantImportantSomewhat ImportantNot Important
Assistance with Applications
Representation at Immigration Court Hearings
Other

31. How important is it for CLS to focus its resources in the area of Income Maintenance?

 Very ImportantImportantSomewhat ImportantNot Important
Income Maintenance

32. If you checked Very Important or Important in 31., how important is it for CLS to focus on the following areas of Income Maintenance:

 Very ImportantImportantSomewhat ImportantNot Important
Temporary Assistance to Needy Family (TANF)
Food Stamps
Women, Infant, Children's Benefits (WIC)
Unemployment Compensation
Old Age Pension (OAP)
Aid to the Needy and Disabled (AND)
Low-Income Energy Assistance Program (LEAP)
Other

33. How important is it for CLS to focus its resources in the area of Individual Rights?

 Very ImportantImportantSomewhat ImportantNot Important
Individual Rights

34. If you checked Very Important or Important in 33., how important is it for CLS to focus on the following areas of Individual Rights:

 Very ImportantImportantSomewhat ImportantNot Important
Rights of Persons with Physical or Mental Disabilities
Guardianship Issues
Americans with Disabilities Act Issues
Other

35. How important is it for CLS to focus its resources in the area of Landlord/Tenant Issues?

 Very ImportantImportantSomewhat ImportantNot Important
Landlord/Tenant Issues

36. If you checked Very Important or Important in 35., how important is it for CLS to focus on the following areas of Landlord/Tenant Issues:

 Very ImportantImportantSomewhat ImportantNot Important
Lockouts
Repairs
Evictions/Terminations
Security Deposit Issues
Other

37. How important is it for CLS to focus its resources in the area of Native American/Tribal Law Issues?

 Very ImportantImportantSomewhat ImportantNot Important
Native American/Tribal Law Issues

38. If you checked Very Important or Important in 37., how important is it for CLS to focus on the following areas of Native American/Tribal Law Issues:

 Very ImportantImportantSomewhat ImportantNot Important
Indian Civil Rights Act
Enforcement of Native American and/or Tribal Law
Bureau of Indian Affairs Probates
Other

39. How important is it for CLS to focus its resources in the area of Public Housing?

 Very ImportantImportantSomewhat ImportantNot Important
Public Housing

40. If you checked Very Important or Important in 39., how important is it for CLS to focus on the following areas of Public Housing:

 Very ImportantImportantSomewhat ImportantNot Important
Termination/Denial of Section 8 or Public Housing
Admissions
Evictions
Enforcement of Tenants' Rights
Security Deposit Issues
Other

41. How important is it for CLS to focus its resources in the area of Senior Issues?

 Very ImportantImportantSomewhat ImportantNot Important
Senior Issues

42. If you checked Very Important or Important in 41., how important is it for CLS to focus on the following areas of Senior Issues:

 Very ImportantImportantSomewhat ImportantNot Important
Abuse of the Elderly
Fraud Against the Elderly
Guardianships and Conservatorships
Problems with Nursing Homes
Wills/Estates
Powers of Attorneys and Living Wills
Medicare/Medicaid
Other

43. What are the three most pressing legal issues confronting poor people that you encounter in your work?

44. Are there any other areas of law in which you think CLS should focus its resources but that are not listed above? Please explain your comments.

45. Please identify any barriers you believe exist which prevent low-income persons from accessing the services of Colorado Legal Services.

46. Please identify technological tools that you believe would assist Colorado Legal Services in achieving its mission.

47. Which of the following best describes you or where you work?

48. If you are an attorney, judge or public librarian, in what counties do you work?

49. If you are a low-income individual or a Senior, in which Colorado county or city do you live?

50. If you are an agency representative, what counties are served by your agency?

51. If you are an agency representative, please describe the types of services your agency provides.

52. What is Colorado Legal Services doing well that it should continue to do?

53. What is Colorado Legal Services not doing well that it should improve upon?

54. Please provide other suggestions that would help Colorado Legal Services improve its client services.

Thank You for your Assistance!
If you do not understand this survey, or have questions regarding it please contact your local CLS office, or Molly Ryan (719.395.0506), or Reenie Terjak (970.493.2891, ext. 220), Co-Directors of Administration and Access for CLS.