On time pickup and delivery by Crowley’s intermodal service
On time pickup and delivery by Crowley’s intermodal service Fair
On time pickup and delivery by Crowley’s intermodal service Excellent
On time pickup and delivery by Crowley’s intermodal service Good
On time pickup and delivery by Crowley’s intermodal service Average
On time pickup and delivery by Crowley’s intermodal service Poor
Size, type, condition, and availability of equipment
Size, type, condition, and availability of equipment Fair
Size, type, condition, and availability of equipment Excellent
Size, type, condition, and availability of equipment Good
Size, type, condition, and availability of equipment Average
Size, type, condition, and availability of equipment Poor
Location, flexibility and efficiency of port terminals
Location, flexibility and efficiency of port terminals Fair
Location, flexibility and efficiency of port terminals Excellent
Location, flexibility and efficiency of port terminals Good
Location, flexibility and efficiency of port terminals Average
Location, flexibility and efficiency of port terminals Poor
Sailing frequency and transit times
Sailing frequency and transit times Fair
Sailing frequency and transit times Excellent
Sailing frequency and transit times Good
Sailing frequency and transit times Average
Sailing frequency and transit times Poor
Competitive Pricing in relation to quality of service received
Competitive Pricing in relation to quality of service received Fair
Competitive Pricing in relation to quality of service received Excellent
Competitive Pricing in relation to quality of service received Good
Competitive Pricing in relation to quality of service received Average
Competitive Pricing in relation to quality of service received Poor
Customer Service agent’s ability to provide professional, knowledgeable, prompt and accurate information
Customer Service agent’s ability to provide professional, knowledgeable, prompt and accurate information Fair
Customer Service agent’s ability to provide professional, knowledgeable, prompt and accurate information Excellent
Customer Service agent’s ability to provide professional, knowledgeable, prompt and accurate information Good
Customer Service agent’s ability to provide professional, knowledgeable, prompt and accurate information Average
Customer Service agent’s ability to provide professional, knowledgeable, prompt and accurate information Poor
Ability to make a situation right in the event of a deviance from shipping plan
Ability to make a situation right in the event of a deviance from shipping plan Fair
Ability to make a situation right in the event of a deviance from shipping plan Excellent
Ability to make a situation right in the event of a deviance from shipping plan Good
Ability to make a situation right in the event of a deviance from shipping plan Average
Ability to make a situation right in the event of a deviance from shipping plan Poor
Rapid response to rate requests
Rapid response to rate requests Fair
Rapid response to rate requests Excellent
Rapid response to rate requests Good
Rapid response to rate requests Average
Rapid response to rate requests Poor
Effortless and efficient freight booking process
Effortless and efficient freight booking process Fair
Effortless and efficient freight booking process Excellent
Effortless and efficient freight booking process Good
Effortless and efficient freight booking process Average
Effortless and efficient freight booking process Poor
Accurate and error-free documentation services
Accurate and error-free documentation services Fair
Accurate and error-free documentation services Excellent
Accurate and error-free documentation services Good
Accurate and error-free documentation services Average
Accurate and error-free documentation services Poor
Easy, clean, informative web site
Easy, clean, informative web site Fair
Easy, clean, informative web site Excellent
Easy, clean, informative web site Good
Easy, clean, informative web site Average
Easy, clean, informative web site Poor
Convenience and simplicity of e-Freight Management system (Booking, B/L, Track and Trace)
Convenience and simplicity of e-Freight Management system (Booking, B/L, Track and Trace) Fair
Convenience and simplicity of e-Freight Management system (Booking, B/L, Track and Trace) Excellent
Convenience and simplicity of e-Freight Management system (Booking, B/L, Track and Trace) Good
Convenience and simplicity of e-Freight Management system (Booking, B/L, Track and Trace) Average
Convenience and simplicity of e-Freight Management system (Booking, B/L, Track and Trace) Poor
Timeliness and accuracy of internet track and trace feature
Timeliness and accuracy of internet track and trace feature Fair
Timeliness and accuracy of internet track and trace feature Excellent
Timeliness and accuracy of internet track and trace feature Good
Timeliness and accuracy of internet track and trace feature Average
Timeliness and accuracy of internet track and trace feature Poor
Knowledge, dependability and responsiveness of sales executive
Knowledge, dependability and responsiveness of sales executive Fair
Knowledge, dependability and responsiveness of sales executive Excellent
Knowledge, dependability and responsiveness of sales executive Good
Knowledge, dependability and responsiveness of sales executive Average
Knowledge, dependability and responsiveness of sales executive Poor
Dissemination of information regarding industry news, pricing updates, and schedule changes
Dissemination of information regarding industry news, pricing updates, and schedule changes Fair
Dissemination of information regarding industry news, pricing updates, and schedule changes Excellent
Dissemination of information regarding industry news, pricing updates, and schedule changes Good
Dissemination of information regarding industry news, pricing updates, and schedule changes Average
Dissemination of information regarding industry news, pricing updates, and schedule changes Poor
Overall product and service offerings as they relate to meeting and exceeding your business requirements
Overall product and service offerings as they relate to meeting and exceeding your business requirements Fair
Overall product and service offerings as they relate to meeting and exceeding your business requirements Excellent
Overall product and service offerings as they relate to meeting and exceeding your business requirements Good
Overall product and service offerings as they relate to meeting and exceeding your business requirements Average
Overall product and service offerings as they relate to meeting and exceeding your business requirements Poor
