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* 1. Using a scale where one extreme is "Purely Tactical" (1) and the other is "Purely Strategic" (7), how does your organization view your traditional voice network, traditional data network, and a converged network?
(If the primary emphasis of the IT organization is to provide only a basic set of services at the lowest possible unit cost, that IT function is largely tactical in focus. If the IT organization also has a strong mandate to help the business achieve its goals, then the IT function is strategic.)

  1
Purely Tactical 		2 3 4 5 6 7
Purely Strategic 		Don't know or N/A
Traditional Voice
Traditional Data
Converged Network

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* 2. Have you already deployed VoIP?

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* 3. If yes, using a scale where one extreme is "Not Satisfied" (1) and the other is "Extremely Satisfied" (7), how pleased are you with the deployment?

  1
Not satisfied 		2 3 4 5 6 7
Highly Satisfied 		Don't know or N/A
Satisfaction

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* 4. Please indicate your plans for production (not test or trial) use of each of the following systems. (Please check one answer in each row.)

  Currently in use Planned use before the end of 2005 Planned use after 2005 No plans to use Don't know
IP Centrex
Voice-enabled Routers
Soft Phones
IP-enabled Traditional PBXes
IP Phones
VoIP Quality Management and Troubleshooting Systems
IP PBXes

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* 5. What are the most important benefits you expect to receive by deploying VoIP? (check all that apply)

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* 6. What do you see as the primary impediments that you will face to deploying VoIP? (check all that apply)

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* 7. To what extent do you consider E-911 (or the equivalent emergency response capabilities in countries other than the US) to be a major concern in implementing VoIP?

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* 8. Are there E-911 (or the equivalent emergency response capabilities in countries other than the US) requirements in the locations where you are implementing (or considering implementing) VoIP?

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* 9. Please indicate your perception of security for VoIP for each of the areas below

  Major problem Minor problem No Impact Somewhat secure Very secure Don't know / no opinion
Security of the voice/data infrastructure
Security of the conversation content

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* 10. What is your impression of the overall security of VoIP?

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* 11. What are your major concerns about the security of VoIP? (Please check all that apply.)

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* 12. To what extent would/does your VoIP implementation involve using the Internet for voice transport?

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* 13. If you use or anticipate using the Internet for voice transport, please indicate whether this usage is:

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* 14. Are you concerned about the impact that implementing VoIP would have on the performance of existing data applications on the LAN and/or WAN? (Please answer separately for the LAN and the WAN.)

  Very concerned Slightly concerned Not at all concerned Don't know
Performance in the LAN
Performance in the WAN

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* 15. Do you think that your network infrastructure is ready for VoIP? (Please check one answer in each row.)

  Ready today Ready with planned upgrades Minor upgrade needed Major upgrade needed Don't know
WAN Infrastructure
LAN Infrastructure
Cable Plant

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* 16. How much of your company’s voice traffic is or will be carried using VoIP technologies? (Please check one answer in each row.)

  None Up to 25% 25% to 50% 50% 50% to 75% 75% to almost all All Don't know
Now in the WAN
Now in the LAN
During 2005 in the WAN
During 2005 in the LAN
After 2005 in the WAN
After 2005 in the LAN

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* 17. How important is each of the following applications in your VoIP deployment? (Please check one answer in each row.)

  Not at all important Slightly important Moderately important Very important Extremely important Don't know
Desktop Video/Video Conferencing
Presence
Unified Messaging
Text-to-Speech (T2S)
Interactive Voice Response (IVR)
Desktop Collaboration (CTI & SIP)
Wireless LAN (802.11)
Instant Messaging
Speech Recognition (S2T)
Other - Please specify below
PC Software Telephones
Web Integrated Contact Center
IP Contact Center
Office Hoteling

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* 18. Other application (if "other" selected above):

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* 19. With regards to the way you have deployed / plan to deploy VoIP, please check the answer that best describes your approach.

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* 20. How important is it a) to be able to upgrade existing PBXes to add IP-PBX capabilities (as opposed to installing new PBXes for IP-PBX capabilities) and b) to support traditional non-IP telephones on the IP-PBX?

  Not at all important Not very important Important Very important Extremely important Don't know
a) Ability to upgrade traditional PBX to add IP-PBX capabilities
b) Ability to support traditional (non-IP) telephones on the IP PBX

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* 21. Which of the following best describes your company’s current approach to deploying VoIP?

Demographic Information

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* 22. Which of the following best describes how your job responsibilities are split between voice networking and data networking?

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* 23. How would you rate your company relative to how rapidly it adopts new technology?

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* 24. Number of sites in your network:

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* 25. Network Scope:

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* 26. Number of employees with telephony service (desktops) in your network:

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* 27. What are the approximate annual revenues of your company?

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* 28. Company type:

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* 29. Please indicate your geographical location:

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