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Case Study

How 4C Insights uses feedback to uncover product insights and boost NPS

The data science company saw a 20% lift in their NPS® using SurveyMonkey CX

Customers are king at data science and marketing technology company 4C Insights. But Chief Marketing Officer Aaron Goldman found it was difficult and time-consuming to get customer feedback. Their in-person approach to gathering insights wasn’t scalable, and Aaron felt the responses were not always candid. Until they found SurveyMonkey CX.

Learn how 4C Insights got faster feedback from their customers and used it to boost customer satisfaction.