SurveyMonkey Powered Online Survey

Dear Customer,

Thank you for using London Southend Airport.

Please help us to serve you better by taking a few minutes to tell us about the service you have received when flying to/from London Southend Airport.

Should you require any further information please contact us on LSAenquiries@SouthendAirport.com.

Kind regards,

Hannah Lo Bao

Head of Customer Service

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* 1. Date of Outbound Flight (if applicable):

Date

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* 2. Date of Inbound flight (if applicable)

Date

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* 3. Where did you travel to/from?

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* 4. What is your gender?

Male

Female

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* 5. In which country do you currently reside?

Other (please specify)

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* 6. If you reside in the UK please enter the first 3 letters of your postcode

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* 7. What is your age?

17 or younger

18-20

21-29

30-39

40-49

50-59

60-69

70 or older

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* 8. Was this your first visit through London Southend Airport?

Yes

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* 9. What was the prime reason for deciding to fly to/from London Southend Airport?

Location of airport

The ease/size of the airport

It was the cheapest option

The only airport to offer my flight route

The flight schedule suited me best

Other (please specify)

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* 10. Is the reason for your travel business or leisure?

Business

Leisure

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* 11. Did you travel with anyone?

Other (please specify)

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* 12. How did you travel to/from London Southend Airport?

Other (please specify)

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* 13. Please answer the below question if you travelled to the airport by car:

	M25	A13	A127	Around the Southend Airport vicinity
Was the directional signage for London Southend Airport adequate on the following Motorway/Roads:	Was the directional signage for London Southend Airport adequate on the following Motorway/Roads: M25 menu	Was the directional signage for London Southend Airport adequate on the following Motorway/Roads: A13 menu	Was the directional signage for London Southend Airport adequate on the following Motorway/Roads: A127 menu	Was the directional signage for London Southend Airport adequate on the following Motorway/Roads: Around the Southend Airport vicinity menu

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* 14. Around the Airport - Please rate your experience in the following areas:

	1. Very Poor	2. Poor	3. Average	4. Good	5.Excellent	N/A
The directional signage outside the terminal	The directional signage outside the terminal 1. Very Poor	The directional signage outside the terminal 2. Poor	The directional signage outside the terminal 3. Average	The directional signage outside the terminal 4. Good	The directional signage outside the terminal 5.Excellent	The directional signage outside the terminal N/A
The directional signage inside the terminal	The directional signage inside the terminal 1. Very Poor	The directional signage inside the terminal 2. Poor	The directional signage inside the terminal 3. Average	The directional signage inside the terminal 4. Good	The directional signage inside the terminal 5.Excellent	The directional signage inside the terminal N/A
The availability and service assistance from airport staff	The availability and service assistance from airport staff 1. Very Poor	The availability and service assistance from airport staff 2. Poor	The availability and service assistance from airport staff 3. Average	The availability and service assistance from airport staff 4. Good	The availability and service assistance from airport staff 5.Excellent	The availability and service assistance from airport staff N/A
The flight information screens around the airport	The flight information screens around the airport 1. Very Poor	The flight information screens around the airport 2. Poor	The flight information screens around the airport 3. Average	The flight information screens around the airport 4. Good	The flight information screens around the airport 5.Excellent	The flight information screens around the airport N/A

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* 15. Terminal Comfort and Ammenities - Please rate your experience in the following areas:

	1. Very Poor	2. Poor	3. Average	4. Good	5.Excellent	N/A
Cleaniness of Terminal	Cleaniness of Terminal 1. Very Poor	Cleaniness of Terminal 2. Poor	Cleaniness of Terminal 3. Average	Cleaniness of Terminal 4. Good	Cleaniness of Terminal 5.Excellent	Cleaniness of Terminal N/A
Seating areas around the terminal	Seating areas around the terminal 1. Very Poor	Seating areas around the terminal 2. Poor	Seating areas around the terminal 3. Average	Seating areas around the terminal 4. Good	Seating areas around the terminal 5.Excellent	Seating areas around the terminal N/A
Washroom cleanliness and location	Washroom cleanliness and location 1. Very Poor	Washroom cleanliness and location 2. Poor	Washroom cleanliness and location 3. Average	Washroom cleanliness and location 4. Good	Washroom cleanliness and location 5.Excellent	Washroom cleanliness and location N/A
WiFi Facilities	WiFi Facilities 1. Very Poor	WiFi Facilities 2. Poor	WiFi Facilities 3. Average	WiFi Facilities 4. Good	WiFi Facilities 5.Excellent	WiFi Facilities N/A
Bureau de Change/ Cash Machines	Bureau de Change/ Cash Machines 1. Very Poor	Bureau de Change/ Cash Machines 2. Poor	Bureau de Change/ Cash Machines 3. Average	Bureau de Change/ Cash Machines 4. Good	Bureau de Change/ Cash Machines 5.Excellent	Bureau de Change/ Cash Machines N/A

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* 16. Arrival and Departure - Please rate your experience in the following areas:

	1. Very Poor	2. Poor	3. Average	4. Good	5. Excellent	N/A
Waiting time at check-in/bag drop counter	Waiting time at check-in/bag drop counter 1. Very Poor	Waiting time at check-in/bag drop counter 2. Poor	Waiting time at check-in/bag drop counter 3. Average	Waiting time at check-in/bag drop counter 4. Good	Waiting time at check-in/bag drop counter 5. Excellent	Waiting time at check-in/bag drop counter N/A
Service efficiency and staff courtesy check-in/bag drop counter	Service efficiency and staff courtesy check-in/bag drop counter 1. Very Poor	Service efficiency and staff courtesy check-in/bag drop counter 2. Poor	Service efficiency and staff courtesy check-in/bag drop counter 3. Average	Service efficiency and staff courtesy check-in/bag drop counter 4. Good	Service efficiency and staff courtesy check-in/bag drop counter 5. Excellent	Service efficiency and staff courtesy check-in/bag drop counter N/A
Waiting time at security screening	Waiting time at security screening 1. Very Poor	Waiting time at security screening 2. Poor	Waiting time at security screening 3. Average	Waiting time at security screening 4. Good	Waiting time at security screening 5. Excellent	Waiting time at security screening N/A
Service efficiency and staff courtesy security screening	Service efficiency and staff courtesy security screening 1. Very Poor	Service efficiency and staff courtesy security screening 2. Poor	Service efficiency and staff courtesy security screening 3. Average	Service efficiency and staff courtesy security screening 4. Good	Service efficiency and staff courtesy security screening 5. Excellent	Service efficiency and staff courtesy security screening N/A
Waiting times at boarding	Waiting times at boarding 1. Very Poor	Waiting times at boarding 2. Poor	Waiting times at boarding 3. Average	Waiting times at boarding 4. Good	Waiting times at boarding 5. Excellent	Waiting times at boarding N/A
Service efficiency and staff courtesy boarding	Service efficiency and staff courtesy boarding 1. Very Poor	Service efficiency and staff courtesy boarding 2. Poor	Service efficiency and staff courtesy boarding 3. Average	Service efficiency and staff courtesy boarding 4. Good	Service efficiency and staff courtesy boarding 5. Excellent	Service efficiency and staff courtesy boarding N/A
Waiting times at immigration	Waiting times at immigration 1. Very Poor	Waiting times at immigration 2. Poor	Waiting times at immigration 3. Average	Waiting times at immigration 4. Good	Waiting times at immigration 5. Excellent	Waiting times at immigration N/A
Service efficiency and staff immigration	Service efficiency and staff immigration 1. Very Poor	Service efficiency and staff immigration 2. Poor	Service efficiency and staff immigration 3. Average	Service efficiency and staff immigration 4. Good	Service efficiency and staff immigration 5. Excellent	Service efficiency and staff immigration N/A
Waiting times at baggage reclaim	Waiting times at baggage reclaim 1. Very Poor	Waiting times at baggage reclaim 2. Poor	Waiting times at baggage reclaim 3. Average	Waiting times at baggage reclaim 4. Good	Waiting times at baggage reclaim 5. Excellent	Waiting times at baggage reclaim N/A

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* 17. If you used the Lakers Bar and Restaurant or Arnold and Forbes Cafe- Please rate your experience in the following areas:

	1. Very Poor	2. Poor	3. Average	4. Good	5. Excellent	N/A
The time it took you to be served	The time it took you to be served 1. Very Poor	The time it took you to be served 2. Poor	The time it took you to be served 3. Average	The time it took you to be served 4. Good	The time it took you to be served 5. Excellent	The time it took you to be served N/A
The selection of food and beverage	The selection of food and beverage 1. Very Poor	The selection of food and beverage 2. Poor	The selection of food and beverage 3. Average	The selection of food and beverage 4. Good	The selection of food and beverage 5. Excellent	The selection of food and beverage N/A
The customer service of the staff	The customer service of the staff 1. Very Poor	The customer service of the staff 2. Poor	The customer service of the staff 3. Average	The customer service of the staff 4. Good	The customer service of the staff 5. Excellent	The customer service of the staff N/A
The quality of the food	The quality of the food 1. Very Poor	The quality of the food 2. Poor	The quality of the food 3. Average	The quality of the food 4. Good	The quality of the food 5. Excellent	The quality of the food N/A

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* 18. If you used the Duty Free Stobart Shop- Please rate your experience in the following areas:

	1. Very Poor	2. Poor	3. Average	4. Good	5. Excellent	N/A
Selection of products in the shop	Selection of products in the shop 1. Very Poor	Selection of products in the shop 2. Poor	Selection of products in the shop 3. Average	Selection of products in the shop 4. Good	Selection of products in the shop 5. Excellent	Selection of products in the shop N/A
Staff customer service in the Shop	Staff customer service in the Shop 1. Very Poor	Staff customer service in the Shop 2. Poor	Staff customer service in the Shop 3. Average	Staff customer service in the Shop 4. Good	Staff customer service in the Shop 5. Excellent	Staff customer service in the Shop N/A

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* 19. Is there anything that we could not provide for you at London Southend Airport? For example:services/ products/ Information.

Yes

If yes please specify

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* 20. Compared to other London airports do you feel our service quality is better, worse, or about the same?

A great deal better

Quite a bit better

About the same

Quite a bit worse

A great deal worse

Don't know

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* 21. How likely is it that you would recommend London Southend Airport to a friend or colleague?

Not at all likely

Extremely likely

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* 22. Is there any other destinations you like to see from Southend Airport?

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* 23. Any other suggestions or comments?

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* 24. In order for us to feedback any information to you please feel free to leave your contact details. Details will be retained for airport database and we may from time to time send you news and updates via email.

Name

Email Address

Phone Number