Customer Satisfaction Survey Question Title * 1. ARRIVAL AND CHECK-INHow would you rate the way your reservation was handled at check-in? Exceeded Expectations Met Expectations Below Expectations Courteously Courteously Exceeded Expectations Courteously Met Expectations Courteously Below Expectations As Requested As Requested Exceeded Expectations As Requested Met Expectations As Requested Below Expectations Room Ready on Time Room Ready on Time Exceeded Expectations Room Ready on Time Met Expectations Room Ready on Time Below Expectations Room as Expected Room as Expected Exceeded Expectations Room as Expected Met Expectations Room as Expected Below Expectations Additional Comments Question Title * 2. ALLUVIAN STAFFHow would you rate the overall friendliness and efficiency of our staff? Exceeded Expectations Met Expectations Below Expectations Front Desk/ Reservations Front Desk/ Reservations Exceeded Expectations Front Desk/ Reservations Met Expectations Front Desk/ Reservations Below Expectations Bell Attendant Bell Attendant Exceeded Expectations Bell Attendant Met Expectations Bell Attendant Below Expectations Housekeeping Housekeeping Exceeded Expectations Housekeeping Met Expectations Housekeeping Below Expectations Maintenance Maintenance Exceeded Expectations Maintenance Met Expectations Maintenance Below Expectations Additional Comments Question Title * 3. ACCOMMODATIONSWas your room satisfactory? Exceeded Expectations Met Expectations Below Expectations Room Amenities Room Amenities Exceeded Expectations Room Amenities Met Expectations Room Amenities Below Expectations Bathroom Amenities Bathroom Amenities Exceeded Expectations Bathroom Amenities Met Expectations Bathroom Amenities Below Expectations Bed Comfort Bed Comfort Exceeded Expectations Bed Comfort Met Expectations Bed Comfort Below Expectations Decor Decor Exceeded Expectations Decor Met Expectations Decor Below Expectations Room Cleanliness Room Cleanliness Exceeded Expectations Room Cleanliness Met Expectations Room Cleanliness Below Expectations Bathroom Cleanliness Bathroom Cleanliness Exceeded Expectations Bathroom Cleanliness Met Expectations Bathroom Cleanliness Below Expectations Additional Comments Question Title * 4. FOOD AND BEVERAGEIf you had breakfast in our Terrace Room, how would you rate it? Exceeded Expectations Met Expectations Below Expectations Breakfast Hours Breakfast Hours Exceeded Expectations Breakfast Hours Met Expectations Breakfast Hours Below Expectations Quality of Food/ Beverages Quality of Food/ Beverages Exceeded Expectations Quality of Food/ Beverages Met Expectations Quality of Food/ Beverages Below Expectations Quality of Service Quality of Service Exceeded Expectations Quality of Service Met Expectations Quality of Service Below Expectations Additional Comments Question Title * 5. ALLUVIAN SPAIf you visited The Alluvian Spa, how was your experience? Exceeded Expectations Met Expectations Below Expectations Reservation Process Reservation Process Exceeded Expectations Reservation Process Met Expectations Reservation Process Below Expectations Quality of Service Quality of Service Exceeded Expectations Quality of Service Met Expectations Quality of Service Below Expectations Retail Selection Retail Selection Exceeded Expectations Retail Selection Met Expectations Retail Selection Below Expectations Additional Comments Question Title * 6. GIARDINA'S RESTAURANT If you dined at Giardina's, how was your experience? Exceeded Expectations Met Expectations Below Expectations Variety of Menu Variety of Menu Exceeded Expectations Variety of Menu Met Expectations Variety of Menu Below Expectations Quality of Food Quality of Food Exceeded Expectations Quality of Food Met Expectations Quality of Food Below Expectations Wine List and Beverages Wine List and Beverages Exceeded Expectations Wine List and Beverages Met Expectations Wine List and Beverages Below Expectations Quality of Service Quality of Service Exceeded Expectations Quality of Service Met Expectations Quality of Service Below Expectations Decor and Atmosphere Decor and Atmosphere Exceeded Expectations Decor and Atmosphere Met Expectations Decor and Atmosphere Below Expectations Additional Comments Question Title * 7. THE VIKING COOKING SCHOOLIf you visited The Viking Cooking School during your stay, how was your experience? Exceeded Expectations Met Expectations Below Expectations Recipes Recipes Exceeded Expectations Recipes Met Expectations Recipes Below Expectations Class Content/ Format Class Content/ Format Exceeded Expectations Class Content/ Format Met Expectations Class Content/ Format Below Expectations Instructor Instructor Exceeded Expectations Instructor Met Expectations Instructor Below Expectations Facility Facility Exceeded Expectations Facility Met Expectations Facility Below Expectations Retail Selection Retail Selection Exceeded Expectations Retail Selection Met Expectations Retail Selection Below Expectations Additional Comments Question Title * 8. ADDITIONAL INFORMATION What was the primary purpose of your visit? (Check all that apply.) Pleasure Business Meeting/ Conference Spa Cooking School Other (please specify) Question Title * 9. ADDITIONAL INFORMATION How did you hear about The Alluvian? (Check all that apply.) Friend/ Relative Travel Agent Company Social Media Meeting Internet Magazine Other (please specify) Question Title * 10. OPTIONALSpecifically, what is the name of the publication, group/company, or social media platform through which you heard about The Alluvian? Question Title * 11. Was there any particular employee who made your stay more memorable? Question Title * 12. OPTIONALThe following information will help us reward extraordinary service you received or address any issues you may have encountered. Name: Company: Address 1: Address 2: City/Town: State/Province: ZIP/Postal Code: Country: Email Address: Phone Number: Question Title * 13. OPTIONAL Room # Done
