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Lebanon Transit 2022 Rider Survey

LT Rider Survey

Lebanon Transit (LT) is conducting this survey to get rider input for a transit plan it is developing for its services. The plan will consider changes to bus routes, schedules and operating hours, fare policies and other service elements beginning in 2023. Any changes to LT services will be presented to the public for their review before they are approved for implementation.
First, let’s talk about the trip you’re taking now, or are about to take, or the most recent trip you took using LT.
1.Which route are you riding? (choose one)
2.What is the purpose of this trip? (Choose all that apply)
3.Did you transfer from another route, or will you transfer to another route to complete the trip?
4.Which route was used or will be used to complete your trip?
5.How did you get to the bus stop?
6.How will you get to your destination once you get off the bus?
7.If Lebanon Transit wasn’t available, how would you make this trip?
Now let's talk about what you think of Lebanon Transit
8.How satisfied are you with the following elements of Lebanon Transit’s service? Please rate the following from 1 to 5, with 1 being the least satisfied and 5 being the most satisfied:
1
2
3
4
5
Overall satisfaction
Frequency of weekday service
Frequency of weekend service
On time arrivals and departures
Driver courtesy and safety of bus operation
Telephone customer service
Website - easy to navigate
Bus schedule availability
Bus schedule - easy to understand
Cleanliness inside the bus
Availability of seats on the bus
Comfortable bus seats
Bus stop comfort and stop condition
Personal safety on buses and at bus stops
Bus fares
Park-and-ride lots
9.Does Lebanon Transit service start early enough to meet your needs?
10.If not, what time would service need to start to meet your needs?
11.Does Lebanon Transit service run late enough to meet your needs?
12.If not, how late would service need to run to meet your needs?
13.Would you recommend Lebanon Transit to people you know who need transportation service?
Now let's talk about you.
14.How often do you ride Lebanon Transit?
15.How long have you been using Lebanon Transit?
16.What is your current employment status?
17.How do you normally get information about Lebanon Transit?
18.What would be your preferred payment method, if it were an option?
19.Have you seen or heard about Lebanon Transit from the following sources? (Select all that apply.)
20.What is the zip code where you live?
21.Do you have access to a computer at home?
22.Do you have a smartphone with internet access?
23.What is your gender?
24.What is your race?
25.Are you of Hispanic or Latino origin?
26.Do you speak English at home?
27.If you answered no, what language do you normally speak at home?
28.Which of the following best described the total income made by all your family members?
29.What is your age?
30.If you have other comments about LT or your transportation needs, please provide them in the space below, or email LT at info@lebanontransit.org