ETC Syria User Feedback Survey - 2015

The Emergency Telecommunications Cluster (ETC) is a network of organizations that work together to provide common communications services in humanitarian emergencies. The Syria ETC was activated in January 2013.

To help us serve you better we have created a quick user feedback survey.

Thank you for taking the time to respond.

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* 1. What type of organisation do you work for?

International NGO

Local NGO

Red Cross/ Red Crescent

Government

Other (please specify)

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* 2. In which city or town are you mainly based for work? If you mainly work in a camp please specify the camp name.

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* 3. Did you know that the ETC aims to provide the following type of services in common operational locations?

	Yes, I know	No, I did not know
Internet	Internet Yes, I know	Internet No, I did not know
Phone/voice	Phone/voice Yes, I know	Phone/voice No, I did not know
Radio services (network coverage, training, programming)	Radio services (network coverage, training, programming) Yes, I know	Radio services (network coverage, training, programming) No, I did not know
Emergency telecommunications coordination and consultation	Emergency telecommunications coordination and consultation Yes, I know	Emergency telecommunications coordination and consultation No, I did not know

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* 4. How do you rate the ETC services you have used?

Very good

Good

Poor

Very poor

I have not used ETC services

Help us understand your feedback better by telling us which ETC services you have used and where:

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* 5. Do you find the Syria ETC situation reports and service maps useful?

Yes

I do not know

Please enter your email address here if you would like to receive Syria ETC service maps and situation reports:

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* 6. Do you visit www.ETCluster.org to access information about the Syria ETC?

Yes

I did not know about the ETCluster.org website

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* 7. Are there areas in Syria, Turkey, Lebanon or Jordan where you believe the Syria ETC should be providing services? If so, which areas and what services do you have in mind?

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* 8. How can the Syria ETC serve you better? We welcome your suggestions.

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* 9. If you don't mind us contacting you in relation to your feedback, please leave your details below.

Name:

Country:

Email Address: