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Public Transportation for Elderly and Persons with Disabilities Survey
1.
In what ZIP code is your home located? (enter 5-digit ZIP code; for example, 78731 or 79843)
2.
Do you own a cell phone?
Yes
No
3.
Is it a "smart" phone (Can you access the internet with it?)
Yes
No
N/A
4.
Which category contains your age?
Under 18
18-29
30-50
50-64
65-79
80-100
5.
Is it easy to find information about the public transportation you need?
Yes
No
6.
Is public transportation affordable for you?
Yes
No
7.
Is public transportation convenient for you?
Yes
No
8.
In general, do you avoid the use of public transportation if you can help it?
Yes
No
9.
Is public transportation available when you need it?
Yes
No
10.
Is the bus often late or unreliable?
Yes
No
11.
Do you feel safe while riding?
Yes
No
12.
Are the buses you ride in easy to get into and out of?
Yes
No
13.
Are you getting to your appointments on time?
Yes
No
14.
Are you satisfied with the service you receive when you schedule a ride?
Yes
No
15.
Would you recommend using public transportation to a family member, a friend, neighbor or associate?
Yes
No
16.
If you didn’t have public transportation, would you have another option? (multiple check options – please make sure the user can check several boxes and use the fill-in box simultaneously)
Yes, my own vehicle
Yes, ride with a friend or family member
Yes, another ride service I pay for myself (like a taxi)
No
Other (please specify)
17.
Which of the following schedule improvements would you make to your current public transportation service? Please rate them from 1-5, with 1 being the most important and 5 being the least important
1
2
3
4
5
Have service starts earlier in the day
Have service runs later in the day
Have Saturday service
Have Sunday service
Have service for special events such as community festivals or meetings
18.
Which of the following service improvements would you make to your current public transportation service? Please rate them from 1-5, with 1 being the most important and 5 being the least important
1
2
3
4
5
Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home)
Allow shorter advance notice to schedule a ride
Have a shorter window for the bus to arrive
Have an automated announcement system on the bus
Make it easier to schedule trips
19.
Please share any suggestions you have on how to improve public transportation in your area.
