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Customer Satisfaction Survey 2023
Thank you for taking time to complete our Customer Satisfaction Survey. The survey should only take a few minutes. Please remember to hit the “Submit” button at the end. We greatly appreciate your assistance and input on how we can continue to improve.
1.
How satisfied are you with how our products/services met your company’s needs?
1 = Very Dissatisfied
1 star
2 = Somewhat Dissatisfied
2 stars
3= Neutral
3 stars
4 = Somewhat Satisfied
4 stars
5 = Very Satisfied
5 stars
N/A
2.
How satisfied are you with the VALUE delivered by our products/services?
1 = Very Dissatisfied
1 star
2 = Somewhat Dissatisfied
2 stars
3= Neutral
3 stars
4 = Somewhat Satisfied
4 stars
5 = Very Satisfied
5 stars
N/A
3.
How would you rate your satisfaction with Moser's performance in the following areas?
1 = Very Dissatisfied
2 = Somewhat Dissatisfied
3= Neutral
4 = Somewhat Satisfied
5 = Very Satisfied
N/A
Communications
1 = Very Dissatisfied
2 = Somewhat Dissatisfied
3= Neutral
4 = Somewhat Satisfied
5 = Very Satisfied
N/A
Timeliness
1 = Very Dissatisfied
2 = Somewhat Dissatisfied
3= Neutral
4 = Somewhat Satisfied
5 = Very Satisfied
N/A
Completion of Scope of Work
1 = Very Dissatisfied
2 = Somewhat Dissatisfied
3= Neutral
4 = Somewhat Satisfied
5 = Very Satisfied
N/A
4.
How satisfied are you with the KNOWLEDGE of our:
1 = Very Dissatisfied
2 = Somewhat Dissatisfied
3= Neutral
4 = Somewhat Satisfied
5 = Very Satisfied
N/A
Sales
1 = Very Dissatisfied
2 = Somewhat Dissatisfied
3= Neutral
4 = Somewhat Satisfied
5 = Very Satisfied
N/A
Engagement Manager
1 = Very Dissatisfied
2 = Somewhat Dissatisfied
3= Neutral
4 = Somewhat Satisfied
5 = Very Satisfied
N/A
Consultant/Subject Matter Expert (Developer, Analyst, Project Manager)
1 = Very Dissatisfied
2 = Somewhat Dissatisfied
3= Neutral
4 = Somewhat Satisfied
5 = Very Satisfied
N/A
Helpdesk
1 = Very Dissatisfied
2 = Somewhat Dissatisfied
3= Neutral
4 = Somewhat Satisfied
5 = Very Satisfied
N/A
Administrative (Finance, HR, Office Manager)
1 = Very Dissatisfied
2 = Somewhat Dissatisfied
3= Neutral
4 = Somewhat Satisfied
5 = Very Satisfied
N/A
5.
Please provide any additional feedback below.
6.
What are the most pressing technology issues you are currently facing?