Plant Clinic Client Survey

Thank you for contacting The Morton Arboretum Plant Clinic.

We appreciate your interest and request your help in conducting a survey about our clinic. Our goal is to determine who uses the Plant Clinic and to find ways to improve our service.

Please use your most recent interaction with the Plant Clinic to answer the following questions.

Question Title

* 1. How did you use Plant Clinic's resources?

Called the hotline

Sent an email

Walked into the lobby

Used information on the website

Sent a question via the website contact form

Other (please specify)

Question Title

* 2. Was this your first contact with the Plant Clinic?

Yes

Question Title

* 3. How did you hear about The Morton Arboretum Plant Clinic?

Membership Materials

Word of mouth

Print article

Social media

The Morton Arboretum website

Chicago Region Trees Initiative (CRTI)

ArbNet

I'm not sure

Other (please specify)

Question Title

* 4. I was satisfied with the response that I received from the Plant Clinic.

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 5. The information I received from the Plant Clinic was useful.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Question Title

* 6. I would recommend the Plant Clinic to someone else.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Question Title

* 7. Did you take any action based on the advice from the Plant Clinic?

Yes

Question Title

* 8. If so, what type of action did you take? (Please check all that apply.)

Purchase a tree or other plant

Planted a tree

Planted some other type of plant

Eliminated a pest or disease on my plants

Made a change in how I cared for my plants

Consulted with a landscaper or certified arborist

Shared information from the Plant Clinic or recommended the Plant Clinic to someone else

Other (please specify)

Question Title

* 9. How likely are you to use the Arboretum's other plant information resources?

	Not Interested	Maybe	Very likely	Already use
Sterling Morton library	Sterling Morton library Not Interested	Sterling Morton library Maybe	Sterling Morton library Very likely	Sterling Morton library Already use
Gateway to Tree Science	Gateway to Tree Science Not Interested	Gateway to Tree Science Maybe	Gateway to Tree Science Very likely	Gateway to Tree Science Already use
The Morton Arboretum website	The Morton Arboretum website Not Interested	The Morton Arboretum website Maybe	The Morton Arboretum website Very likely	The Morton Arboretum website Already use
Educational programs or classes	Educational programs or classes Not Interested	Educational programs or classes Maybe	Educational programs or classes Very likely	Educational programs or classes Already use

Question Title

* 10. Where else do you gather information about plants and plant care?

Web sites

Social media

Friends

Professionals in the plant care industry

Print material

Greenhouse, nursery or other retailer

Classes or workshops

Other Plant Information Services, such as public gardens or Extension/Master Gardener programs

Other (please specify)

Question Title

* 11. In what category would you place yourself?

Home gardener or interested in gardening

Active or retired horticulture or arboriculture professional

Representative for a group of property owners, such as an HOA Board member or property manager

Educator/school

Other (please specify)

Question Title

* 12. Are you a member of The Morton Arboretum?

Yes

I'm not sure

Question Title

* 13. What is your age group

Under 35

35-44

45-54

55-64

65+

Question Title

* 14. With which of the following do you identify? Please select all that apply.

American Indian or Alaskan native

Asian

Black or African American

Hispanic, Latinx or Spanish origin

Middle Eastern or North African

Native Hawaiian or other Pacific Islander

White

Other (please specify)

Plant Clinic Client Survey

Thank you for contacting The Morton Arboretum Plant Clinic.

Question Title

* 1. How did you use Plant Clinic's resources?

Question Title

* 2. Was this your first contact with the Plant Clinic?

Question Title

* 3. How did you hear about The Morton Arboretum Plant Clinic?

Question Title

* 4. I was satisfied with the response that I received from the Plant Clinic.

Question Title

* 5. The information I received from the Plant Clinic was useful.

Question Title

* 6. I would recommend the Plant Clinic to someone else.

Question Title

* 7. Did you take any action based on the advice from the Plant Clinic?

Question Title

* 8. If so, what type of action did you take? (Please check all that apply.)

Question Title

* 9. How likely are you to use the Arboretum's other plant information resources?

Question Title

* 10. Where else do you gather information about plants and plant care?

Question Title

* 11. In what category would you place yourself?

Question Title

* 12. Are you a member of The Morton Arboretum?

Question Title

* 13. What is your age group

Question Title

* 14. With which of the following do you identify? Please select all that apply.

Question Title

* 15. What is your zip code?

Question Title

* 16. If you have any comments to share with us, please do so here