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Valley Medical Center Specialty Pharmacy Satisfaction Survey
Valley Medical Center Specialty Pharmacy staff is dedicated to improving the lives of patients on specialty medications. It is our goal that as a customer of our specialty pharmacy, you receive the highest degree of customer service to ensure your specialty medication needs are addressed. Please take a moment to complete the survey below to let us know how we can improve our services to better meet your specialty pharmacy needs. Thank you!
1.
Do we provide you with services such as prescriptions, deliveries, or phone calls for any of these health concerns? Please check all that apply.
Hepatitis C
Rheumatology
Dermatology
Other (please specify)
2.
How do you receive your medication(s)?
Please check all that apply.
Picked up at the pharmacy
Delivered to my home
I do not receive medications from Valley Medical Center Specialty Pharmacy
Other (please specify)
3.
How do you talk with the specialty pharmacy staff?
Please check all that apply.
At the pharmacy
Over the phone
MyChart
Other (please specify)
4.
Are your medication orders complete and correct?
Always
Sometimes
Never
N/A
5.
Are medications completed on time and in good condition?
Always
Sometimes
Never
N/A
Always
Sometimes
Never
N/A
6.
How is your experience working with our Valley Medical Center Specialty Pharmacy program and staff?
Not at all happy
Happy
Very happy
Not at all happy
Happy
Very happy
7.
How is your experience with pharmacy staff explanation of drug information?
Not at all happy
Happy
Very Happy
N/A
Not at all happy
Happy
Very Happy
N/A
8.
How easy is it to reach pharmacy staff by phone who could answer your questions?
Not at all easy
Easy
Very easy
N/A
Not at all easy
Easy
Very easy
N/A
9.
Would you recommend our pharmacy to a friend or family member?
Yes
No
10.
If you answered “Not at all easy” for any of the questions, please tell us how we can improve our services. If you have feedback about our pharmacy and staff, please share your comments.
