Ferry Passenger Survey December 2022

Survey Introduction

Golden Gate Ferry is in the early stages of the design phase for a new high speed passenger vessel, and we are seeking input from our customers to assist us with some of the design considerations and decisions. Please take 5 minutes to answer the following questions.

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* 1. Rank your seating preference in order of most preferred to last. (1 being most preferred and 3 being least preferred)

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* 2. What types of seats do you like best?

I like the high back seats with a head rest.

I prefer the lower backed seats, the tall seats make the ferry feel cramped

I like the standing height counters and stools

No preference as long as I can sit somewhere

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* 3. Bike accommodations on existing Larkspur-SF boats are…

Adequate

Need more/better bike racks

Need more bike capacity boats, it’s okay if bikes touch each other

Please remove some seats to make room for more bike spaces. I accept that that people may sometimes have to stand without a seat

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* 4. How important is noise level to you on the Ferry ride?

Very important – I want a new vessel to be quieter than the existing vessels

Somewhat important – I want to be able to converse with people easily. Existing vessels are acceptable

No so important, I’ll have my headphones on regardless

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* 5. Do you typically make use of concessions services?

Both

Rarely / Never

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* 6. How many people are most typically in your party when you ride a ferry

I ride alone

Group of 2

Group of 3

Group of 4 or more

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* 7. What type of space design do you prefer

Big open decks with lots of seating

Partitioned decks, segmented passenger seating banks

No preference

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* 8. Concessions services is _______________ to my passenger experience:

very important

somewhat important

not important

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* 9. Bike storage is _______________ to my passenger experience:

very important

somewhat important

not important

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* 10. Windows and natural light are _______________ to my passenger experience:

very important

somewhat important

not important

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* 11. Seats with tables are _______________ to my passenger experience:

very important

somewhat important

not important