EQUS needs your feedback to help us serve you better.

As a member of a co-operative, you have a voice and we want to hear from you!

Please complete the questionnaire below regarding your experience with EQUS and the EQUS team over this past year.

All responses received by October 1, 2024 will be entered into a draw for the grand prize of a $500 power bill credit, or one of two $100 bill credits.

We appreciate the time you take to fill out this survey. The personal information collected through this survey will be used to evaluate the quality of electric distribution service that EQUS is providing to members and inform strategic planning initiatives. The collection of this information is authorized under the Personal Information Protection Act and in accordance with EQUS’ Privacy Code. If you have any questions about the collection or use of this information, please contact EQUS’ Privacy Officer at 310.EQUS(3787).

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* 1. Member Name:

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* 2. Account number:

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* 3. In which EQUS Service Area do you live?

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* 4. If you called or visited your Area Office within the past 12 months, how satisfied were you with the service that you received from the EQUS staff?

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* 5. If you called or visited your Area Office within the past 12 months, how satisfied were you with the response time?

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* 6. If you called the Corporate Office within the past 12 months to discuss your account or billing, how satisfied were you with the service you received from EQUS staff?

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* 7. If you experienced a power outage during regular business hours within the the past 12 months, how satisfied were you with the service you received?

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* 8. If you experienced a power outage outside of regular business hours within the past 12 months, how satisfied were you with the after-hours call centre service?

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* 9. If you experienced a power outage within the past 12 months, how satisfied were you with the response time?

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* 10. If you had contact with our field personnel on your property, how satisfied were you with the service from EQUS' staff?

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* 11. Would you recommend EQUS to a friend, family or colleague?

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* 12. Do you believe EQUS is your best option for your electric distribution services?

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* 13. Are you satisfied with your overall service from EQUS?

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* 14. If we require further information, may we contact you about your response?

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* 15. Have you attended an EQUS member event recently? (AGM, BBQ, Family Fun Day)

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* 16. Additional comments or specific experiences:

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