Alaska 511 Survey 2023

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* 1. Where in Alaska are you located?

Aleutian Islands

North Slope

Interior

West

Southcentral

Southeast

Other (please specify)

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* 2. How often do you use Alaska 511 Services?

Hardly ever

Seldom

Occasionally

Two or more times a week

Every day

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* 3. Which of these aspects of Alaska 511 Services do you use the most?

Website

Telephone System

Mobile Application

Social Media

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* 4. How satisfied are you with the website's ease of use?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

I do not use the website

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* 5. What feature of the Alaska 511 website do you use the most?

511 Map

Road Conditions

Traffic Events

Cameras and/or Message Signs

Manage Routes and Notifications

I do not use the website

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* 6. Are you aware of the Alaska 511 Route Planner?

Yes, I have used it and found it helpful

Yes, I have used it and it wasn’t helpful

Yes, but I haven’t used it

Not sure

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* 7. Are you signed up for email or text notifications in the Alaska 511 system?

Yes

Not sure

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* 8. If yes, which of the following statements about text and/or emails notifications is true for you? Check all that apply.

I receive too many notifications.

I receive too few notifications.

I receive the right number of notifications.

The notifications I receive sometimes or always give me the information I need.

The notifications I receive sometimes or always do not give me all the information I need.

The notifications are sometimes or always confusing.

None of the above

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* 9. How satisfied are you with the telephone system's ease of use?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

I do not use the telephone system

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* 10. How satisfied are you with the mobile application's ease of use?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

I do not use the mobile application

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* 11. How satisfied are you with Alaska 511 social media?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

I do not use Alaska 511 social media

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* 12. Overall, how satisfied are you with your experience using Alaska 511 Services?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 13. How satisfied are you with the graphics of Alaska 511 Services?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 14. How satisfied are you with the look of the map on Alaska 511 Services?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 15. How satisfied are you with the reliability of the data in Alaska 511 Services?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 16. How interested are you in seeing rest area information as part of Alaska 511 Services?

Extremely interested

Very interested

Somewhat interested

Not so interested

Not at all interested

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* 17. How interested are you in seeing snowplow tracking as part of Alaska 511 Services?

Extremely interested

Very interested

Somewhat interested

Not so interested

Not at all interested

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* 18. Do you want more detailed information about construction projects? Select all details you would be interested in:

Purpose of project

Scheduling of construction work

Hours of work

Project costs

Project contact information

Other (please specify)

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* 19. Have you visited the new APEX (Alaska Project Exchange Mapper) site?

Yes

I am not sure

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* 20. If we were to expand the deployment of Road Weather Information Stations (with camera), where would you like to see an additional station?

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* 21. Do you feel that Alaska 511 Services are continually improving to your liking?

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 22. How well do Alaska 511 Services meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all

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* 23. How likely is it that you would recommend Alaska 511 Services to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Alaska 511 Survey 2023

Question Title

* 1. Where in Alaska are you located?

Question Title

* 2. How often do you use Alaska 511 Services?

Question Title

* 3. Which of these aspects of Alaska 511 Services do you use the most?

Question Title

* 4. How satisfied are you with the website's ease of use?

Question Title

* 5. What feature of the Alaska 511 website do you use the most?

Question Title

* 6. Are you aware of the Alaska 511 Route Planner?

Question Title

* 7. Are you signed up for email or text notifications in the Alaska 511 system?

Question Title

* 8. If yes, which of the following statements about text and/or emails notifications is true for you? Check all that apply.

Question Title

* 9. How satisfied are you with the telephone system's ease of use?

Question Title

* 10. How satisfied are you with the mobile application's ease of use?

Question Title

* 11. How satisfied are you with Alaska 511 social media?

Question Title

* 12. Overall, how satisfied are you with your experience using Alaska 511 Services?

Question Title

* 13. How satisfied are you with the graphics of Alaska 511 Services?

Question Title

* 14. How satisfied are you with the look of the map on Alaska 511 Services?

Question Title

* 15. How satisfied are you with the reliability of the data in Alaska 511 Services?

Question Title

* 16. How interested are you in seeing rest area information as part of Alaska 511 Services?

Question Title

* 17. How interested are you in seeing snowplow tracking as part of Alaska 511 Services?

Question Title

* 18. Do you want more detailed information about construction projects? Select all details you would be interested in:

Question Title

* 19. Have you visited the new APEX (Alaska Project Exchange Mapper) site?

Question Title

* 20. If we were to expand the deployment of Road Weather Information Stations (with camera), where would you like to see an additional station?

Question Title

* 21. Do you feel that Alaska 511 Services are continually improving to your liking?

Question Title

* 22. How well do Alaska 511 Services meet your needs?

Question Title

* 23. How likely is it that you would recommend Alaska 511 Services to a friend or colleague?

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* 24. What suggestions do you have for improving Alaska 511 Services?