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SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

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Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

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Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

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Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

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Customer centricity survey template

Do your employees feel connected to your customers?

Instilling a culture of true customer centricity in your company can be a challenging task. Where do you start? Where should you focus? Do your employees actually feel like they know your customers? Do they think your organization is prioritizing the customer appropriately? It turns out that all of these factors are measurable, and getting to the bottom of them can be incredibly useful for deciding how you shape your customer centricity strategy. Use this survey as a diagnostic tool for assessing your company’s customer centricity—and for spotting areas where you can improve it.

customer centricity survey template preview

Build, guide, and improve your customer centricity program with the help of data from SurveyMonkey’s customer centricity survey template.

  • Assess: Get hard numbers to help you understand how connected to customers your employees feel.
  • Prioritize: Find out where your efforts can have the most impact and identify which programs or efforts are effective.
  • Refine: Focus in on different departments or groups and measure the progress of your efforts over time.
Tabletinde gezinen gözlüklü ve kulaklıklı kadın

Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.

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How to use customer and employee feedback to drive innovation with insights from LinkedIn, FranklinCovey, and Hornblower.

Dizüstü bilgisayarına bakarak gülümseyen gözlüklü adam

Only 12% of consumers plan to increase their holiday budgets in 2024. Discover 100+ stats and tips for business leaders to drive sales this season.

Dizüstü bilgisayarındaki bilgileri inceleyen kadın

Discover how Wave Deodorant validated product development and launched its company with market research insights from SurveyMonkey.