Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customize online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in

CUSTOMER STORY

Learn how Carrot enhances its member experience and delivers better clinical outcomes with feedback.

Female doctor writing on tablet and looking at cell phone, with floating NPS survey above

Menlo Park, CA

500

Healthcare

Customer experience

Carrot is a global fertility solution for modern employers, providing members with access to medical experts via its telehealth platform. When the company wanted to get a better understanding of member attitudes toward complex fertility topics, HIPAA-compliant features were a must—and SurveyMonkey Enterprise was the perfect solution.


100% HIPAA-compliant member surveys


25% faster survey creation


25% reduction in survey analysis time

Millions of members around the world turn to Carrot for access to fertility care and support—and answers to all their family-building questions. To empower its medical experts to conduct better member chats, Carrot needed to collect protected health information (PHI) on members’ backgrounds, wants, needs, and familiarity with fertility topics. But informing these chats with member feedback was just the start. To prove the value of these discussions, Carrot also had to measure their efficacy with reliable outcome data.

Carrot logo

Laura Lee
Lead, Global Programs

Carrot used SurveyMonkey Enterprise to create HIPAA-compliant member intake forms that capture members’ knowledge of, and attitudes toward, various fertility options, including in vitro fertilization (IVF) treatment, adoption, surrogacy, and more. The “effortless and powerful” logic features and Likert scale question types made it easy to collect nuanced data on each option, while open-ended responses revealed new insights around members’ fertility decisions. Plus, Enterprise customer support provided guidance on advanced research techniques, so Carrot never needed to assign an in-house survey expert.

Carrot survey question

Laura Lee
Lead, Global Programs
Carrot

With SurveyMonkey, Carrot can quickly aggregate and analyze member responses and uncover the most salient factors affecting fertility decisions—all while maintaining 100% HIPAA compliance. By integrating survey data with Zapier and Zendesk, it boosts workflows and shares survey results more widely and securely. SurveyMonkey makes it easy to update Carrot’s member intake form questions as needed and customize URL endings for a streamlined respondent experience. After continuously measuring the impact of its online chats, Carrot has found that an astoundingly high 50% of members say they receive the information and support they need after just one chat.

Delight customers and turn them into advocates.

Understand and exceed customer expectations.

See why CX pros rely on SurveyMonkey insights.

Request an Enterprise demo today.