The Email Invitation Collector allows you to re-send a new message by response status or custom criteria!
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- Steps for Re-Sending a Message
- Create Message Button
- Select Recipient Status for new Message
- Scheduling Message Delivery
- How to Schedule Reminder for a Future Date
- Send to Partial or Completed Responses
- How to Send from Draft Message Section
Tip: If you cancel delivery, the message moves to draft messages. | |
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You can re-send the same Email Invitation Collector link by opening the Collector and selecting the
[Edit Messages] button; then the
[Create New Message] button to select the recipient status and continue the sending message process.
| You choose the response status: Select your recipients and save to compose the message. After saving the selected recipients, the message composition tool opens as shown below. |
 | To Open the Message Editor follow these steps. - Click Edit Message
- Click Create New Message
- Choose Recipients for message and save
- Message Editor opens
 Click Create New Message
Clicking [Create New Message] opens the Choose Recipients page where you can select the recipients for your message. After selecting the recipients, click [Save Selection & Continue >>] to open the Compose Email Message editor. << Click image for large diagram |
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Step by Step to re-send to "no-response" status:
Here's how to resend a message to respondents that have not responded to the first invitation. To resend a message to recipients of no-response, you will need to create a new message.
 | Open the Collector and click [Edit Messages] for Message Summary page |
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| Click [Create New Message], top right of the page |
| | (To send a message listed in the draft portion, click the message title and then schedule the message for delivery by clicking the [Schedule Delivery] button.  See diagram below) |
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 | Choose Recipients for Message |
| | This opens the Choose Recipients for Message page where you will select Not Responded. Next, click [Save & Continue] to open the Compose Message page. From here, title your message and edit the body of the message if needed and then click [Save & Preview] to open the Message Summary page and select [Schedule Delivery] to send the message.  You may select to re-send the message to specific individuals using the custom value criteria. Custom Criteria - allows you to set a custom criteria and send the message to only those recipients who match the set criteria. For example, you may enter an email address or a specific custom data field to send the message to only those recipients who match the set criteria (partial email addresses will work).
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| Schedule Delivery |
| | From the message summary page, click Schedule Delivery to schedule message delivery: |
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| How to Schedule Reminder for a Future Date |
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| | Instead of sending the message immediately, you can select to send the message on a future date. When doing so, the message will be sent to only those respondents that match the selected status on that date. |
| How do I Resend the Message to Partial or Completed Survey Respondents? |
| | Select Responded to send the survey to respondents that have completed the survey partially or completely. Once you select the responded option, a drop-down menu allows you to select the status: partial and complete responses, partial responses, and/or, complete responses. |
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| Note: The message is only sent to respondents matching the selected status on date and time of send. For example, if you select to send the message to all respondents who have partially completed the survey, and all of the respondents have responded to the message on the scheduled send date; the message will not be sent. |
 | How do I send a Message Listed Under Draft Messages? | | | - Click Edit Message to open the Message Manager
- Click the Message title to open the Message Summary (The Message Summary displays the Message Delivery Schedule, Message Recipients, and Message Preview.)
- Click Schedule Delivery
| | |  | | | View Sent or Scheduled Recipient Message List | | | How do I see recipients for message or the recipient list of respondents sent message? | | | To view the recipients of sent messages, click the Edit Message button and then the email subject line to open the Message Summary (shown above steps 1 and 2).  Under Message Summary, click [view] under the recipient portion, Message Recipients, to see the list of recipients sent the message. |
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| The link sent through the Email Invitation can be used only one time! | | To send a message to a respondent that has already responded to the survey sent by the Email Invitation Collector, you will need to create a New Collector to send the message. You may re-send a message to those that have not responded, but if you use the same Collector to re-send the link to a respondent that has already responded to your survey, the link will open the same survey that they have already responded to depending on the option setting you have determined for the Collector. Entering new responses into a survey that opens with responses will over-write the original survey. | Stop The Message! | | If you want to stop the sending of your message, you've got a 5 minute window to do so. Just click the cancel button under the sent message column. |
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