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How can I see who responded to my survey?

So, you'd like to see when your respondents respond to the survey and have the ability to re-send it to only those respondents that did not responded to your first survey invitation?

 

 

You can do just that with the Email Invitation Collector! With our email tool, you upload your email addresses into our system, and we distribute a unique (tracking) link to each respondent automatically.

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 New: Instructional Video Staring the Email Invitation Collector.

  arrow.gif Click to watch the Email Invitation Collector in action!
 

 

The Email Invitation Collector is our most powerful Collector type, offering these features:

 * Ready to create an Email Invitation Collector to invite respondents to take your survey?
Click here for step by step directions: Creating an Email Invitation Collector.

Benefits of the Email Invitation Collector

  • Tracked Responses and the ability to re-send the message to non-responders and/or partial responses
  • Limit of one responses per link -  guarantees only one response per respondent
  • Survey can be modified from any computer - start the survey and finish anywhere
 How does it work?
  

Tips:

The email tool, or Email Invitation, generates recipient specific links to track the respondent information in your results (the link opens the same survey each time it is accessed). This mens the link we generate cannot be forwarded to someone else to complete a new survey - the original survey will open every time (see Email Invitation Scenario belowarrow-down.gif). The same survey response opens on any computer, almost like passing a paper survey along.
  

Tips:

The system creates the tracking links by generating a unique link for each respondent using tags: [SurveyLink] and [RemoveLink].
 

Tracking Abilities

 You can track the respondents :
  
  • Email address
  • First name
  • Last name 
  • Custom data field
  • IP Address
  • Survey Start Date, and
  • The Last date of survey modification
  

Automatic Updates!

 
  The Email Invitation Collector provides the Recipient and Messages Summary where you can quickly view the total number of respondents that have been sent the message, the number of respondents in your list that have not been sent the message, and the total number of sent messages. This makes it easy to re-send the message to only those respondents that have not responded to your survey!

 Recipients Summary View

 Edit Recipients Buttons
  
 What does the Recipient summary view show me?
  • Total Count -The total number of recipients in your list.
  • Unsent/New -The number of new or respondents that have not been sent the message.
  • Sent -The total number of sent messages.
  • The number that have not responded (Unresponded), and
  • The number that have Opted Out - clicked the Remove Link.
  • Bounced - The number of bounced messages.
How do I see the detailed contact list with the response status?

Go To: Click the Edit Recipients button

View the email addresses in the list, add additional recipients, remove recipients from list, or download the email list under Edit Recipients.
   

 Message Summary View

  
What does the Message summary view show me?
  • Total number of created messages
  • Number of created draft messages
  • Number of messages scheduled for delivery
  • Number of messages being sent – (In Progress)
  • The number of messages that have been mailed
How do I see the messages after sending or send a new message?

Go To: Click the Edit Messages button

View your messages, sent or draft, and send a new message under Edit Messages.
   

Important Tips
Due to the tracking abilities and Email Invitation Collector Settings, you may collect only  one response per respondent within a single Collector Email List. To collect a second, or new response from a respondent, create a second Collector to send a new message with a new link.
 Further, you cannot send the message to a distribution list represented by a single email address. To send the message to a distribution list, each respondent must be entered individually into our system or you can use the Web Link Collector and send with your won email client.

Please, configure the Collector Settings to add a redirect page to your survey and/or allow respondents to make edits after completing the survey.

 arrow.gif Click to see how to create an Email Invitation Collector.
 

 Email Invitation Scenario

Question:
I have an email list and I want to send the survey to my list to track the responses. I would also like to prevent multiple responses and need to allow respondents to start the survey and then come back later to finish it on another computer. Also, someone else may need to look over the survey and make changes to the first person's responses.

With the Email Invitation you can do this!

First, upload the list. When you send the survey to your list, a unique link will be sent to each person on your list. This means that the link will be "fixed" to this respondent's email address and additional contact information that you have included in the list.

One way to understand the specialized link concept is to think of the link as if it were a paper version of the survey with the respondent's name and contact information typed across the top.

For example, you have uploaded John's email address, first name, and custom data field to your email list and sent him the survey invitation. When he clicks the link for the survey, his survey opens. He can forward this message to a second email account and click the link to open the survey or he can go to another computer and click the link to open the survey. He can also forward the link to someone else, for example his manager Jane.

No matter when or where the link is clicked the survey will always open the same survey with John's information attached. It's just like he took the paper survey into another room to finish the survey later. The survey still has his name typed across the top and if he erases responses, he will be erasing the responses permanently from his survey.

 Collector Setting: Yes – allow edits at any time.

If Jane needs to look over the survey and make changes after John has finished the survey; he can forward her the link. When Jane clicks the link, the survey opens to the next page in the survey that requires responses.

You may think of it as John delivering the survey to Jane with the survey open to the next page he needs to complete. If he has responded to the first two pages of the survey and clicked "next" to advance to page three to save his response for page two, the survey is open to page three. Therefore, when Jane clicks the link, the survey opens to page three for the completion of the survey.

Why? Because responses are not saved by question they are saved by page. When John clicks “Next” to advance to the next page, the questions for that page are saved. When Jane clicks the link to open the survey, this page will open.

If John has finished the survey or jumped to the end of the survey before sending the link to Jane, the survey will open to the first page of the survey when Jane or John clicks the link again. Jane will need to click the next button to advance to the point that John had stopped taking the survey and/ or review, edit John's responses.

Now, if John did not finish the survey or advance to the end, when Jane clicks the link to open the survey, it will open to the next page that requires answers. This means she will need to click the Next button to advance to the next page or the Back button to see and/or edit John's previous responses. Once the survey has been completed, providing the collector settings are configures to allow edits at any time, the survey opens to page one displaying the answer choices that had been selected previously. Editing these answers, changes the "master" response for this survey. It's just like erasing the response on a paper survey and entering new responses.

Jane's ability to open John's survey depends on the Collector Setting for the survey link. 

 The survey can be opened again for edits only if the Collector setting has been set to allow edits. The first two collection options prevent the survey from ever being opened again with the link once the survey has been submitted by clicking the final "Done" or "Submit" link. Once the submit button has been clicked, it's just like the paper survey has been returned or submitted. It is no longer assessable to the respondent unless the collection option is changed. You could think of it like sealing the survey and sending it in the mail.

Once the survey has been submitted, clicking the link again will open the Redirect page set for the survey. It will not be possible to open the survey again to make edits with either the first or second Collector Settings options after it has been submitted.

Email Invitation Collector Settings:

The first Collector Setting option:

No, Once a page in the survey is submitted, respondents cannot go back and change existing responses is a forward only setting that allows respondents to only move forward in the survey and prevents edits of previous pages.

This Setting prevents respondents from editing the survey once a page is submitted.

Accessing the link a second time from the email message opens the survey to the last page that was not answered.

For example, John completes through page two of the survey and stops. Later Jane clicks the link to finish the survey; the survey opens to page three for Jane to continue. The [<< Prev] navigation link is not visible in the survey for Jane to go back to edit responses. She can move forward only in the survey to finish it.

After a page has been submitted, she cannot go back to make changes on previous pages.

The second Collector Setting option:

Yes, respondents can return to update their responses until they have completed the survey, will allow the respondents to advance forward and backward in the survey to make edits, but once they "Submit" the survey that's it. 

If you have selected a Collector Setting for the survey that does not allow edits and the respondent has completed the survey, it will not open when the link is accessed again.  Instead the Thank You Page or Survey Redirect Option set opens.

How To Allow Edits Any Time.

To allow edits, it's best to select the third Collector Setting. 

The third Collector Setting:

   Yes, respondents can re-enter the survey at any time to update their responses.