How are Responses Saved? |
 | Responses for each page are saved as respondents click the next or previous link and successfully advance to a new page. |
| When your respondents exit the survey, your results are saved only for those pages that have been saved! See how this works in the Collectors video tour! |
The responses for each page are saved and displayed in the analyze section immediately after respondents click the navigation link in the survey and successfully advance to a new survey page. If the survey cannot advance due to required questions or other validations, the responses do not save.
Viewing Survey Results | |
| | Click the Analyze icon to open the detailed survey results or the Results Summary page. | | Can I view results without disrupting collection? | Yes, you may work with your data without disrupting collection. This includes browsing responses, downloading data, applying filers and sharing the results link.  Available export types |
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Response Summary Page Navigation Links |
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Response Summary Page
The response summary page provides the Summary View of your survey results. In addition, this page allows you to create different reports for your results and provides the survey completion rate.
The survey completion values display the number of respondents that started the survey,Total Started Survey and the number and percent of respondents that completed the survey, Total Completed Survey. (Total Completed Survey is the number of respondents that have completed or finished the survey by clicking the Done or Submit link.)
How do I View the Open-Ended Responses?
Open-Ended responses will not be visible directly on the Summary page.
| Please click the [show replies] button in the space where the open ended question would be to see all of your respondents’ open ended answers. Click here for additional viewing and export options for open-ended responses. |
This will open the Comment details drop down list. In this list, you will see all of the open ended responses listed by respondent number.
Click the [Find] button to jump directly to a specific respondent’s results.
Dynamically Hide or Show Questions in Survey Results
| Custom Summary Report Features: |
The Custom Report option allows you to hide specific questions or pages in the analyze survey report or Response Summary and save the settings as a report. 
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What Can I do with a Custom Report? The reports have the same features as the default summary view: downloading responses, filtering data, browsing responses, and sharing the results link. With the Custom Report, you can save your settings and filters per report as well as use the Share Results link within the report to provide answers to only specific questions. This also allows you to save Filter configurations under different reports and hide questions in the report before sharing responses. |
| See Creating Custom Reports. (*Professional Feature) |
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| Troubleshooting Tips | | Why Can't I see all of my responses? | | | Have you applied a Filter? If you cannot see all of your responses within your survey as listed on your survey page, you may have a filter applied. Once you click [unapply filter] within the green box at the top of your page, you will be able to view all of your responses. | | Respondents say they submitted response but it is not there! | | | Have you checked required questions or question validations? If your respondents report completing the survey, but you do not see their responses, please make sure they click the [next] button to navigate through the survey or the [done] button to submit the survey instead of the "exit survey " link. | | The total response count is greater than the number of submitted responses: | | | If your response totals report a number greater than your number of respondents, please check to see if you have a "multiple choice multiple answer " question type within your survey design. | | How can I view each response? | | | Browse Responses Click Next to see how to Browse Responses |
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