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How do I download my survey results?

We offer several export formats to Professional subscribers for downloading survey data in raw and summary forms. These types of exports are available in the Download Responses section:

  1. PDF summary
  2. HTML summary
  3. XML summary
  4. CSV summary spreadsheet
  5. Excel Format
  6. All Responses Collected spreadsheet

 

Step 1:

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Select the [Analyze] icon on the My Surveys page next to the survey.

The Response Summary page opens.

 

Step 2:

Click the [Download Responses] button located on the left side of the page.

analyze_download2.gif

 

Step 3:

Choose between an All Responses Collected and a Summary Report version. 

ExportOptions.gif

 

arrow.gif All Responses Collected:

If you need the entire results format, do the following:

  1. Select the All Responses Collected Spreadsheet option.
  2. Choose either the 'condensed' or 'expanded' columns and the 'actual choice text' or 'numerical value' cells.
  3. If you wish to download existing filters applied on the entire results, place a tick mark in that option. Only the filtered data will be exported.
  4. The export will be delivered to the email address that you specify. These can also be accessed directly in the account under the Download History section.

 

arrow.gif Summary Report:

If you need a Summary Spreadsheet (CSV or Excel), HTML, XML, or PDF version of the results, choose the Summary Report download. These formats download directly to your computer. 

 

star.gif For additional information on opening exported files, visit the following tutorial: How to open export files

 

Additional Information:

Zipped Files: 

All exports are delivered from our server to your computer in a compressed or zipped format. You will need decompression software installed on your computer in order to open them. To learn more, click here. 

star.gif If you would like to read more about compressed files and file types in general, click here.

 

Blocked Files: 

Sometimes a pop-up blocker may prevent the full download of the Summary Report results. If the summary exports are not opening on your computer, then it is most likely a pop-up blocker issue. View the following topic for more information: Blocked Exports

 

Automated Deliveries:

We currently do not offer automated exporting. You must request each download individually per survey.

  • There is not a way to schedule them in advance for a specific date and time.
  • We do not offer a way to merge data between surveys for one master export.

 

Unicode Characters:

If the characters are not properly displayed, check to see if Unicode characters have been used in the survey design. 

arrow.gif  How to open Exports with Unicode Character