SSL is short for Secure Sockets Layer, and it is a protocol initially developed for transmitting private documents or information via the Internet.

It essentially works through a cryptographic system that secures a connection between a client and a server. Many websites use this protocol to obtain confidential user information. 

We offer SSL encryption for Professional accounts. With this enabled, you can do the following:

Send encrypted URLs to your audience. The link and survey pages will be encrypted during transmission from your account to your respondents and then back into your account.

Requested exports will be delivered to your computer in an encrypted format.

What Level of Encryption Do You Offer?

We have the following level of encryption: Verisign certificate Version 3, 128 bit encryption

What does an encryption URL look like?

A link with SSL encryption shows the 's' in the 'http' address.

It will appear as: https://www.surveymonkey.com/s.aspx?sm=D4aI4ZVWg3ql1CfP9d1z1Q_3d_3d

This is commonly used for online banking sites or sites that transmit secured information. In order to stay in compliance with HIPAA standards, we recommend that encryption be purchased with the subscription.

Is there an additional cost? 

The cost is an additional $9.95 for monthly accounts, $29.85 per quarter, or $100 with the annual subscription.

You can choose to add it during the upgrade process. If you need to add it later, send that request into our email support center.

• Once we process payment for the encryption, it will be added at that time.
• All new collector links generated will have SSL included.
• Old links will need to be emailed again to the respondents with the "https" in the beginning structure.